“I waited an hour from my original booked time. I was later than planned as got lost around heathrow but called half hour before i would arrive as asked in the paperwork. I was obviously upset and was met with hostile customer service. There was not flexibility fo any unforseen delays. By the time i got through check in and security it was time to board. On return much better customer service but still had to wait half hour for car after calling on both landing and collecting luggage. This was not their fault as luggage came extremly quickly so they had less time than expected.”
“Easy to contact. Gave options on pick up & drop off. Proactively called ahead of departure to make sure arrangements were all understood. Takes a bit of time to get car back after calls but quick exit.”
“It was the first time we used Edward Lloyd - it wasn't as professional as others we have used. They have no desk at Heathrow Airport Carpark like other companies, and you have to pay £7.50 for parking when dropping off and another £7.50 parking fee when departing with your car - unlike other companies. This requirement to pay for parking when arriving and departing is in the T&Cs, but is buried deep and is not obvious when booking - it should be made clearer and more obvious. I would use Edward Lloyd again, because on balance, it all went OK.”
