“Our flight was notified as delayed and so were a little later arriving at LHR to drop the car than booked. They initially said they could no longer meet us as it was no longer in our arrival window, which added a lot of stress on th drive but when we got there someone was waiting.
On return the airline changed our flight and we arrived 2 hours later than planned. WE had to wait an hour from calling for the car to arrive, we were told we had to pay £30 cash due to a flight change fee to the driver, the car looked liked it had been driven through a muddy field and they didnt pay for the entry ticket so we needed to pay £7.50 at the exit barrier to get out.
I will not use them again. To be fair the drivers were very polite both ways, and if you expect to arrive and depart like a swiss train timetable they were cheapest of the options. Otherwise pay a bit more for one of the other options like we will (and once we added in the extra fees it wasnt any cheaper anyway)”
“Good service, but as a first time user at Heathrow T5 it wasn’t clear that the price excludes two extortionate Heathrow drop-off tickets at £7.50 each, so add £15 to the price quote straight away”
