“I recently utilized your meet and greet service while traveling and overall, I was pleased with the experience. The collection and return of my car were punctual, and the service provided was of good quality. However, I would like to offer some constructive feedback regarding my interaction with your team.
Throughout the duration of my booking, I received numerous phone calls and messages inquiring about the timing of car delivery and pick-up. While I understand the importance of ensuring smooth logistics, I felt a bit overwhelmed and pressurized by the frequency of these communications, especially considering that I had already paid for the entire duration of my parking.
Although I appreciate your team's dedication to providing excellent service, I believe there is room for improvement in managing communication with customers. While it's essential to confirm logistics details, excessive follow-ups can make customers feel uneasy, particularly when they have already completed the necessary arrangements.
Moving forward, I would suggest implementing a more streamlined communication process to ensure that customers feel supported without feeling overwhelmed by excessive contact. This could involve providing customers with a clear schedule or timeline upon booking confirmation, reducing unnecessary follow-ups for customers who have already paid for the full duration of their parking, and ensuring that communication channels remain open for any additional queries or concerns.
Overall, I am satisfied with the service provided by your company, but I believe addressing this issue will further enhance the customer experience and contribute to your company's reputation for excellence in meet and greet services.
Thank you for considering my feedback, and I look forward to continuing to utilize your services in the future.”
“Edward Lloyd were fantastic, amenable and professional at both drop off and pick up. Be aware that unlike other providers you need to pay the short stay car park fees at both pick up and drop off (c. £15 in total) but this is reflected in their lower pricing. Would use again and would recommend.”
“Service was good but the extra airport charge of £7.50 each time for using Terminal 2 Short Stay car park for the delivery and collection of our car was unexpected and should be made clearer when booking.”
“The service staff were good, but they called me while I was driving multiple times to ask my ETA despite that I indicated the time in the booking. I was also made to pay both parking tickets in and out, which should have been included in the costs and were not stipulated anywhere. Will not book with them again.”
“I had some difficulty deciding on a parking provider due to varying prices and reviews. Ultimately booked led with Edward Lloyd via APH . They were not the cheapest but also not the most expensive. Pleased to say all went without a hitch. They called me on route to check in on estimated time of arrival. Note that you will have to pay the airport car park fee in addition for the drop off and collection period which is approx £7 each time. I guess this is the same for all providers.”
