“Overall a positive experience, however it's unclear when booking that both entry and exit car park fees have to be paid by the customer (£15.60) which makes this service less competitive, which was why we chose it. Car returned undamaged and mileage unchanged. Efficient pickup. Thanks!”
“Perfect service:) I've used Edward Lloyd several times now and they're always ready to collect my car on arrival and my car arrives the same time as me on my return. Their service is more personal to others I have used previously, greeted by name when I phone and welcomed with a warm smile in the car park both ways. Would highly recommend.”
“There was a time delay and we had to wait over 20 minutes. This would not have been a problem if the man on the phone had said but he kept saying 5 minutes and was not honest.”
“The instructions for where to go in Heathrow T5 were abysmal, with no correspondence to the road signs, nor signs inside the airport when I came back. I still don’t know how I could possibly get to the car park level 4 row S when getting to T5. The car was in fact picked up on level 5, which has no row signs, but the gentleman that took it did not tell me the correct level was the one below, but only to follow the instructions I was going to be given when calling on my arrival. So on my return, there was no level 4 on any lift inside the arrival terminal, so I selected level 3 which corresponded to the same level I had left the car at. Of course only once I called again to be told the car was already there but was nowhere to be seen, I was then told to go to L4, which I could only find on the lift on the outside of the building. Crazy!”
