“The drivers were late to both bookings by at least 10 minutes each time even though we were early to each of the bookings (and called ahead early). Although the flexibility of the service is nice, the lack of information on procedures and where the vehicle is stored did not fill me with confidence which is not what you want when leaving your car on holiday. This was the cheapest option when we looked but the added cost of paying for the short stay car park (£7.50 each way) plus the ULEZ (£12.50 each day) made this more expensive. This is obviously not the fault of the company but something to bear in mind. Overall my car was not damaged and came back to with the service being complete but it did not fill me with much confidence.”
“I had two bookings one for Edward Lloyd and the other with MBW. I was suprised when I arrived that I had to pay the car park charge, for teh chap to take my vehicle out of the car park to the storage place yet my daughter in her vehicle, arriving at the same time with a other booking with MBW did not have to pay.
On my return I was given the car parking ticket and had to pay for the exit, again my daughter had her ticket paid for.
These additional chages of £15 in total were not in the information APH sent and I dont understand why the service was so different to the MBW
My conclusion is that the staff are either on a fiddle or Edward Lloyd have a policy that is different to MBW and not explained in teh detais - I would welcome your comments”
“My experience with Edward Lloyd was good, and I would recommend them. However, a minor downside was that on pick up I noticed they had changed the reclining of the seat. It is not a big deal as such, but it would have been great if they’d put it back.”
“Been years since I last did Meet and Greet, but found this to be so slick and easy that this is now my preferred option. Every interaction with staff, whether in person or on the phone is excellent. Couldn’t fault this company or suggest any improvement.”
“The departure process was great and they called and picked up the car promptly but on the way back we were told to walk all the way to Hilton across terminal 2 the car was parked on the curb and they handed over the key and went away saying they saved us £7. After a long flight and with kids and 4big suitcases it was difficult to walk across the car park to Hilton and then to find the car on a narrow road on a curb and other cars passing by. Not expected at all. That’s why three star.”
