“Dropping off the car was nice and easy. However when we arrived back at Heathrow the process seemed very unorganised. I rang when we landed as instructed and again at baggage claim. Our baggage claim was slightly delayed in getting luggage off the plane and j advised of this. Despite this, the staff continued to call me to ask when we will be collecting the car. There were also queues at the parking lot to get ok the lift up to the 4th floor so again we had to wait and i was continuously being called still after this. The whole collection experience was very rushed and when we arrived the car was left in an umarked area & the parking lot security came over to warn us as we were packing away our luggage.
Next time would prefer you park ourselves rather than use a meet & greet service.”
“Very happy with the service. Good, professional communication, both before drop off and on pick up. Very pleasant gentleman met us and returned our car.”
“Simple booking process but it should have been made clear earlier in the process that entry & exit charges (£15 in total) to the short stay parking area are not included in the quote, so the difference in cost compared to the other ‘Meet & Greet’ companies is not as much as it first seemed.
Otherwise their service could not have been faulted - most pleasant drivers, very efficient & prompt & car returned ins same state as when dropped off.
I would just like to have received some form of paperwork confirming hand-over of my vehicle.”
“Lovely team and very helpful. Very efficient and changed drop off location to help us due to traffic and would have left us very short of time for our flight out. Great service and would use again.”
“From the initial online booking process through to arrival at Heathrow and subsequent arrival back in the UK, the whole process was very streamlined and without any hassle. Thoroughly recommend their service.”
“Even though we’d paid for the meet and greet service, we still needed to pay £7 entry fee and £7 exit fee. With other meet and greet providers, this is included in the price. Our return flight was cancelled so we ended up on a flight that arrived back 30 minutes earlier on the same day. We were charged £30 extra for this, even though it made very little difference to the time we actually arrived to collect the car. We ended up paying more than we would have done with the official Heathrow meet and greet, which would have given us more flexibility. The car was also retuned dirty from wherever it had been parked.”
