“I have used a couple of valet parking companies at Heathrow and many are dodgy. However ‘Edward Lloyd’ were great. They checked in before we left on the way out and arrived when they said at T5. They rang on the return as we were on the runway and arrived straight away on the return. Honest and reliable!”
“I had a very poor experience with Edward Lloyd Meet & Greet. The service was extremely unprofessional from start to finish.
On arrival, communication was a mess — my calls were repeatedly hung up, making it difficult to coordinate the drop-off. Instead of a straightforward airport handover, I was told to meet the driver at a random garage, which felt disorganised and inconvenient.
To make matters worse, I was then asked to pay the airport drop-off charges myself, which should have been clearly included or communicated upfront.
Overall, the lack of organisation, poor communication, and unexpected costs made this a frustrating experience. I would not recommend this service to anyone expecting a smooth and professional meet & greet.”
Dear Mr Nyamainashe
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
The issues you’ve raised around communication, meeting arrangements, and drop-off charges are not reflective of the service we aim to deliver. We understand how frustrating this must have been, especially when expecting a smooth airport handover.
This isn’t the experience we want any customer to have, and we’ll be addressing these points with the team to prevent this happening again.
Thank you for your feedback.
Kind regards,
The APH Team
