“Was called by ELMaG before we had even left home, making us feel it would be best to leave a little earlier, so we did. They even assumed we would get there for 10am.
So, we arrived earlier and despite doing everything asked, such as calling to confirm arrival time, we were left hanging.
The first call we made, 30mins out, was met with a reply saying we were early and booked for 10:30. Seemed that person was not aware of the calls we received from them earlier.
Despite them being aware we had arrived, we waited for over 50mins before someone finally turned up to collect car.
The only plus for us is we hadn’t booked a lounge as we normally do.
They apologised, although can’t remember the driver showing any concern, so assumed it wasn’t his fault
As recompense, they paid the £7.50 exit fee on our return. Not enough in my opinion and I wouldn’t use again. Feel sorry that APH is part of this as they have been top notch for years.”
“This is the 4th time using Edward Lloyd, grateful communication on every occasion. Not sure why the ice scrapers were moved from the door sleeve but other than that very good.”
“Service was very good. However, when we dropped the car off at Heathrow, Terminal 3 car park, we were then told that the drivers could have picked up our cars from the hotel, to save us going to the airport altogether. This would not only have saved us £7.50 in car parking charges, but also about an hour of our time. This feature, if offered, needs to be made aware to customers dropping their cars off.
Also, one other criticism, was that we struggled to find a parking space when dropping the car off. It was also very full when we arrived back from holiday to collect the car. I think more space or a less congested area should be made available for pick up and drop off of vehicles.”
