“I telephoned them, as requested, 30 minutes before arriving at Heathrow and said sorry but I was a bit early and would it be a problem. Their reply was no, although it was hard to understand the person speaking as he did not speak very good english and it was abad line. On arrival at the drop off point ( Terminal 3 short term car park , level 4 ) I was asked to pay £10 for being early, not very impressed. If I was told there would be a penalty for being early I would have stopped off at a service station for a while.
On return, as instructed, I phoned the company as we landed and again when we were in the baggage hall. We went to the pick up point and waited for 30 minutes before our car arrived. My wife has a bad back and hip problems and at this pick up point there is no seating but she did manage to find a wheelchair to sit on, as to not have suffer pain as she stood waiting for are car to arrive.
Not a very good experience for a meet & greet parking service.”
“I brought my car with a full tank of fuel and I received it back with an empty tank. This is unacceptable, whether it was stolen or just someone travelled with my car. I raised this with the customer service and never heard any response at all, which is very unprofessional. I had to contact the parking manager at least 15 times until i recieved the money of the fuel back, £80. The experience as a customer was very bad and I would not recommend this to anyone. The management needs to put better controls in place and know exactly what is going on. Additionally, the customer service should act like one, and contact their customer with concerning matters such as this one.”
