“The procedure was nothing like Purple Parking at Manchester that we have used many times and recommended to others.
We were a little late arriving at LHR and were told by phone to drive to a remote location near Bath Road to pick up a guy and drive him to the drop off at LHR. He was difficult to find as we were not familiar with the area at all. After we located him, who was just a chap in a high vis jacket on the side of the road, he jumped into the rear seat of our car and guided us to the airport drop off. We then offloaded our bags and he left with our car. The chap could have been anyone! No ID, no paperwork, nothing!!
All very strange, unprofessional, stressful and frankly concerning!!
I would certainly not use this service again!!”
“Quick response, no doubt. But on return, we were not given proper time to inspect our vehicle and the person was in a hurry to fly, rather than answering our queries, like our key pouch etc.
it is better for you to stick to people meeting you in level 4 or 5 as instructed in the information you provided at the time of booking. The phone call made by you wrongly misled us to come out of Cafe Nero, though we were supposed to meet your driver in Level 5. That was a disaster.”
“We had a great experience using Edward Lloyd. The guys were very polite, friendly and helpful. They contacted me to confirm time/place when arriving at Heathrow and the same when we arrived back. Will certainly use them again next time we are usingHeathrow.”
“Having a direct telephone number to call for arrangements was so useful. Smooth service, polite and organised. I'll definitely use them again. (Also, the drop off location for Heathrow T5 was so convenient and litertally across from the entrance.”
