“Great meet and great upon arrival at Heathrow. Arrival back into Heathrow I called after we got off the flight and then called again after we had collected our baggage. Was told car would be 5 minutes, then got another call too say Car wasn't were it should be located so would be 25 minutes longer wait. Communication was great but not so great that my car wasn't ready. Car was also covered in Sand not sure why this had happened. Driver handed car over and rushed off.”
“Brilliant service. There were issues at Heathrow airport, Bobby kept us informed and insured we were able to park on time. Pick up was also great, didn’t wait for long to have our car dropped off.”
“Excellent service, I was running late for the drop off, they accommodated my request.
Followed the advice on arrival. The car was there when I got back. Friendly staff. Hassle free arrangements.”
“Drop off was good, apart from I had to pay the parking fee of £7.50, which I was not aware of. We had to wait an hour to pick the car up and were directed to the back of a hotel, rather than being in the airport car park, which was unexpected.”
“My 80-yr-old mother and I had a missed flight due to circumstances beyond my control. I called for them to re-deliver my car and was told they had no one available to bring round the car but someone would come to pick me up at the airport to be taken to my car. When the driver arrived he refused to let my mother come with me to collect the car saying he was only picking up one person even though there was no one else in the car. I explained I could not leave my mother as she has early stage dementia. We were also travelling to a funeral so she was distressed. He was very rude and told me to answer him straight away if I was going to come alone or not. I called the office only to be told that I either come now alone with the driver or my car will be delivered the next day. I explained I couldnt leave my mother at the airport but he refused to budge. He suggested that I take a taxi to come get my car (even though i had paid almost £100 for Meet and Greet). In the end with no option I took a taxi from the airport. I found that the site where my car was to be collected was not 3-4 miles but actually in Slough. The taxi cost me £55. My mother was distressed about the whole event. I will never use this company again!”
