“Could not fault the team at Edward Lloyd Meet & Greet Heathrow. Brilliant communication before drop off and pick up. Even met us at the arrivals pick up, rather than the car park for our arrival back at Heathrow as that worked better for us. Would definitely use again and recommend!”
“All worked very smoothly. We went to the wrong level for the drop off but the staff we very helpful and came down the floor to collect anyway. On collection we were only waiting 5 mins so will definitely use them again”
“This service was spot on. Easy to sort out and very straight forward. Will definitely use again when we fly from Heathrow. Company was in contact through out drop off & pick up that I found very helpful.”
“Totally disgusted with this company, my car was dropped off an hour early on my arrival even though I let you know when I had collected my luggage therefore I had to pay £15.50 for the car park, I called and asked for an explanation I was told to pay the fee and send a copy of the charge and I would be reimbursed but my message was completely ignored when I send it through. My window was also left open .i booked 3 vehicles with you but mine was the only vehicle delivered back early! I will be leaving a review on Trustpilot”
Dear Mrs McKerron,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with the Edward Lloyd Meet & Greet Heathrow service and understand how frustrating this must have been, particularly regarding the timing of your vehicle return and the concerns you have raised about your vehicle.
With regard to the airport charges, please note that drop-off and exit charges are payable by the customer in line with Heathrow Airport’s standard procedures for Meet & Greet services. These charges are not included in the booking unless specifically stated at the time of purchase.
However, if you have been charged anything additional or believe there has been an error in relation to your booking or communication, please contact us at reviews@aph.com with your booking reference and a copy of any charges, and we will be happy to investigate this further for you.
We are also sorry to hear your comments regarding the condition in which your vehicle was returned, including the window being left open. This has been noted and will be passed to the service provider for review.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
The APH Team
“We arrived early and were told to go away it was difficult to understand where we were to meet the driver. When we went to collect the vehicle they were late delivering it.”
“Great service. We were early but they were still very fast to greet us. Car was waiting for us when we returned. But Greet and Meet staff were very polite. Thank you”
