“This company provided good service. Someone collected the car and left it back after I returned.The process was simple and easy of you follow instructions provided.”
“Poor service from start to finish. Didn't answer the phone prior to arrival. On picking up the car, it was clear they had been looking through my car. USB lead taken, first aid kit taken and also battery pump. Would not recommend this company.”
Dear Mr Pape,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience and are concerned by the issues you've raised.
We sincerely apologise that you were unable to reach the car park prior to your arrival and that the service did not meet your expectations. We are particularly concerned by your comments regarding the items you believe are missing from your vehicle.
These are serious allegations, and we would like the opportunity to investigate them thoroughly with the car park operator. Please could you email us at reviews@aph.com with your booking reference and details of the missing items, along with any additional information that may assist our investigation.
Once we receive this information, we will raise the matter with the car park management and investigate it as a priority.
Thank you for bringing this to our attention. We hope to hear from you soon so we can look into this further.
Kind regards,
The APH Team
“They were ok, but unfortunately we struggled to get hold of them the morning we dropped off - it was very early 4.50am and just kept going to voice mail.
They turned up a few minutes later than we expected.
Overall everything was ok and the drivers seemed good.
They were the cheapest option and I think that was the difference. No desk at airport.”
“They have no desk or staff at the airport, so it can be difficult to find the person when you leave or collect your car. You have to pay the drop-off parking fee both on arrival and on departure, which increases the total cost of the parking.”
“Firstly you have to pay your own entry and exit to the car park at £8 each time! On arrival back to the UK I called to let them know I’d arrived, then called to let them know I’d got my luggage and asked where to go and was told I would get a call back?? No call after 10mins so I called back to be told where to go and they would be another 15-20mins! I asked why when I’d rang them half hour ago and they didn’t say. Got to the car park and waited and no car arrived after 20min so I called again and they wouldn’t answer the phone! Eventually they answered to be told they got the wrong car and it’d be another 15-20mins! After this time still no car! Called again very frustrated that it’d been well over an hour since the first call to be told I would get the £8 parking paid…very insulting considering it cost over £100 for this service and when I challenged them for a refund they replied ‘we have still provided you a service’!!!! The reason you pay for meet and greet is to be more efficient and quicker out of the airport so I told them the service I paid for hadn’t been delivered’!! 1 hour and 45mins later the car arrived….appalling service and appalling customer care!”
Dear Mr Davidson,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues you experienced with your recent Edward Lloyd Meet & Greet booking. We appreciate how frustrating it must have been to return from your journey and experience such a lengthy wait for your vehicle, particularly after following the collection instructions and making the required calls.
We completely understand that waiting over an hour for your vehicle to be returned is not the level of service you would expect from a Meet & Greet provider. We are sorry for the inconvenience and frustration this caused.
We would like the opportunity to look into this matter with the parking provider, including the delays you experienced on collection and the concerns you have raised regarding the service provided. Please could you email our reviews team at reviews@aph.com with your booking reference and any further details, and we will investigate this for you.
We would also like to clarify that the booking information provided advises that customers are required to pay the airport car park entry and exit fees, with a £7.50 fee payable on entry and on exit of the Terminal Parking car park. However, we appreciate that this does not address the issues you experienced with the delayed vehicle return, and we will ensure this aspect is reviewed.
Thank you again for bringing this to our attention. We look forward to hearing from you so we can investigate further.
Kind regards,
The APH Team
“Long waiting time for a driver for pick-up car, even more waiting time for drop-off car... The staff weren't very nice—bordering on rude, actually... they hadn't updated their system and tried to claim it was my fault...”
