“I had a very poor experience with Edward Lloyd Meet & Greet. The service was extremely unprofessional from start to finish.
On arrival, communication was a mess — my calls were repeatedly hung up, making it difficult to coordinate the drop-off. Instead of a straightforward airport handover, I was told to meet the driver at a random garage, which felt disorganised and inconvenient.
To make matters worse, I was then asked to pay the airport drop-off charges myself, which should have been clearly included or communicated upfront.
Overall, the lack of organisation, poor communication, and unexpected costs made this a frustrating experience. I would not recommend this service to anyone expecting a smooth and professional meet & greet.”
Dear Mr Nyamainashe
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
The issues you’ve raised around communication, meeting arrangements, and drop-off charges are not reflective of the service we aim to deliver. We understand how frustrating this must have been, especially when expecting a smooth airport handover.
This isn’t the experience we want any customer to have, and we’ll be addressing these points with the team to prevent this happening again.
Thank you for your feedback.
Kind regards,
The APH Team
“Exceptional service and great price - what more could you ask for. We booked meet and greet and were arriving the day before a morning flight so staying at a local hotel overnight. On calling to advise estimated arrival time the driver offered to collect the car from our hotel - this was more convenient for us so was fab. On return to the UK everything went smoothly and our car was waiting for us when we got to the meeting point 10 minutes after we called. Would highly recommend Edward Lloyd Meet & Greet.”
“Really pleased with the process. Easy, quick and communication was good. Would use again, for sure. Was a lone female travelling and wanted something easy and this delivered.”
“Overall satisfied with the service from Edward Lloyd. No problems on arrival.. liased with the representative and met at the agreed time and place.
Struggled to get hold of anyone upon our return on Sunday morning but didn't have to wait too long before we got a call back and had a short wait for the representative to bring our car around.
I would recommend based on our experience.”
“Wouldn’t recommended this company. We flew to Canada and I checked on my car app and they left the car unlocked in north London… that says it all. The driver came to give our car back and decided he was a F1 driver and racing the car through the car park. When asking if that’s what they do with peoples property he forgot how to speak. Shambles of a company”
Hi Miss Bett,
We’re very sorry to hear about your experience.
Please could you email us at reviews@aph.com with your booking reference and further details so we can look into this for you.
Kind regards,
The APH team
“We picked them as they were the cheapest only to find that in the small print they have hidden charges like paying for ticket to enter and exit the car park that other companies have built in.
Also we had no receipt given for our car. They could have been anyone taking our car. No acknowledgement or receipt like other companies do.”
Dear Mrs Sundaram,
Thank you for your feedback, and I’m sorry to hear that you were unhappy with your experience.
We do aim to be transparent with all costs, and as stated in the additional information, entry and exit fees at the drop-off and collection car parks must be paid by the customer. This is also outlined in the booking confirmation received once the reservation is made. We understand these details can sometimes be missed, so we appreciate you raising this.
We’re also sorry to hear about your concerns regarding not receiving a receipt or acknowledgement when handing over your vehicle. This is not the level of reassurance we want our customers to feel, and we will be feeding this back to the service provider to ensure correct procedures are followed.
Thank you again for bringing this to our attention.
Kind regards,
The APH Team
