“I phoned ahead as I was due to arrive early. There was clear communication and instructions given over the phone and the meeting point was easy to find.
All the staff were polite and professional which made the whole experience a pleasure.”
“Super well organised, efficient and courteous. They telephoned us before our arrival at LHR and once we had dropped the car off we received a photo of the car in its parking space for the duration of our holiday. Would absolutely recommend this company to any traveller. Made things so easy.”
“Prompt pick up and delivery. However I was surprised that I had to pay for the short term parking on arrival but it was paid by the driver on collection. Overall satisfied.”
“I was really apprehensive about using any Meet and Greet service but I can’t complain about Edward Lloyd! They have me great notice about what to do where to be and who to contact! I’d definitely use them again.”
“The representative met us at terminal 5 although somehow the booking had been made for terminal 2.
It wasn’t an issue. He said he would see us again in 2 weeks at terminal 5. We arrived and he wasn’t there. He said he was in terminal 2 and I reminded him it was 5 as agreed. I am happy to admit an error in the booking was made but he said it wasn’t a problem. The guy then shouted at me and hung up! He had my car! After several calls he agreed to bring it to terminal5. I get that he had forgotten to change the booking. I didn’t need somebody shouting at me and telling me to go to another terminal with 4 suitcases after an exhausting day traveling. Wouldn’t use them again as I don’t thing the answer is so shout at customers.”
