“Came back to Heathrow 15 days early due to our son being diagnosed with a brain tumour. Edward Lloyd charged £40 cash for early release. Ignores E-Mails asking if they would consider a partial refund or a voucher. Company showed zero compassion.”
“Service was good - got charged £6 for dropping the car 10 mins early which wasn't good - then when we collected it had to pay £6 as he had forgotten his payment card - I was assured I'd get it back but a week later still nothing and I text five days ago to remind them - feel ripped off”
“Everything was very smooth. They communicated with me very well and the car was checked, accepted and taken off my hands and returned promptly when I got back.”
“Very efficient service and excellent value. Our car was waiting for us when we got back. They had even called us to check our progress when our cases were the last off the plane (as usual).”
“I have used many meet & greet companies over the years and they are often very much all the same. But Edward Lloyd are actually one of the better ones. They are easy to get hold of on the phone, and you can hear them easily (often the operators for these companies are in such noisy environments you can barely hear them). And they are extremely prompt in pick up and car drop off. I would definitely recommend.”
