“Pretty poor on a contact view, not knowing tk ring in advance or if the car was imminent to be returned but actually it was super quick and efficient. Just let down by not being clear on instructions or details.”
“Absolutely appalled. I’ll be making a full complaint shortly but, not only did I get charged for being late on the way in (when I kept you informed of a traffic incident on the motorway) but then was repeatedly lied to on the way back by your representative on when my car was turning up. His explanation was that the new driver got lost. He eventually himself turned up an hour late, saying he got the car off the trainee and left him by the road side (seriously, that was his explanation!). Upon getting home, I found my key fob was no longer my original key fob. So, assume the actual delay was you calling key fob specialist to replace my lost key. I now have a Range Rover key for a Land Rover. I asked the driver for an explanation. No reply. So, disappointed. I cannot believe the service here.”
“There was an error with the flight number we had been provided with by our airline operator. We tried to explain this to the manager but was called a liar, he did not want to help in anyway, only demanding we have to pay the £40 extra charge.”
