“The positives of Edward Lloyd Meet & Greet were
- the drop off location was convenient at T5 short stay
- the price was one of the cheapest
The negatives were
- on my way to the airport you were asked to call 30 minutes before arrival - but the phone number came up as 'not recognised' - it turned out the operative had diverted the phone to an invalid number - so that added to the stress before I even arrived
- Edward Lloyd did not have a booth at the site, and the staff had no uniform or badge to identify them
- on arrival back the car was brought back later than communicated resulting in me waiting for around 10 minutes - this despite calling them on landing, and again when I collected my baggage
In summary, I don't think I would use Edward Lloyd again.”
“Excellent customer service with drop off and pick up undertaken smoothly and courteously. Good price. Would use again. Cracked rear reflector on bumper noticed upon arrival home. Guess these things happen.”
“Despite arriving at Heathrow at exactly the right time, we were left waiting for 40 minutes before these people arrived to collect the car. This caused us enormous stress as all departures are nervous of how long it would take to clear security and check in. Upon return the service was little better … called when we landed, called again when we had our baggage and called again to ask where they were once we had stood alone again in the car park waiting for them … the best I can say is they did not dirty or damage the car !!
This is not a ‘Meet and Greet’ service in any shape or form … it is a ‘stand there waiting and we shall get to you whenever someone is free’ service.
Not cheap and does not deliver good service.
I would NEVER use them again .”
