“They were punctual but, other than that, not good at all. The drop off instructions were changed last minute, via an unknown telephone number, to a different location and then I had to hand my car over to some random bloke with no uniform and no ID. I was quite concerned so had to check later that they actually had my car - they did. On my return, I was called by a number that came up as an electrical company to see where I was - I was waiting for my bag. I called the main number when I left the terminal and my car came, promptly, driven by another random bloke. Both front seats had been moved, the stereo had been messed with and the light switch was set differently. Make of that what you will but I certainly would never trust my car with this lot again. Additionally, I have just discovered that they didn't pay the drop off charge when I handed them over the vehicle and I just received a fine!”
Dear Mr Davis,
I’m very sorry to hear that this experience left you feeling uneasy. Handing over your vehicle should feel straightforward and professional, so I completely understand why the last-minute location change, unfamiliar contact numbers and lack of visible ID would cause concern.
While operational adjustments can occasionally mean updated drop-off points or calls from different driver numbers, all drivers should be clearly identifiable and conduct themselves in a professional manner at all times. We’re sorry this did not feel reassuring for you.
In relation to the seat positions, stereo and lighting settings, we understand how concerning it can feel to collect your vehicle and notice changes inside. While vehicles do need to be moved and parked during their stay, they should always be handled with care and returned in a respectful condition. We’re sorry that this added to your dissatisfaction on this occasion.
Your comments are important and will be reviewed internally to ensure standards are being met consistently. Thank you for bringing this to our attention.
Kind regards,
The APH Team
“Excellent service. I was ahead of my scheduled booking time, and the team kindly agreed to meet me 30 minutes earlier, which I truly appreciated. The only suggestion I have is to include the drop-off fee in the overall price, as I inadvertently forgot to pay my return drop-off fee in time and now face a potential £40 penalty.”
“This was a great service that I will be using again and again, made the stress of dropping and fetching the car simple and slick, really friendly and have recommended to friends already.”
