“Very poor communications. Was not sure who the driver was. He just dropped the car off handed the ticket and left.
- if pictures were taken of my car it was never emailed to me.
Very poor system.”
Dear Mr. Williams,
Thank you for taking the time to share your feedback regarding your recent experience with the Edward Lloyd Meet & Greet service at Heathrow.
We’re sorry to hear that the communication and handover process did not meet your expectations on this occasion. Edward Lloyd usually provide a high standard of service, so we’re disappointed to learn that this was not reflected during your visit.
We will be sharing your comments with Edward Lloyd Meet & Greet so they can review what happened and ensure the appropriate processes are followed consistently, including clearer communication and confirmation of vehicle condition checks.
Thank you again for bringing this to our attention. Your feedback is valuable and helps us maintain and improve service standards.
Kind regards,
The APH team
