“Very good efficient answered phone promptly
Clear directions
Called me before I could call them on arrival
Excellent all round service would definitely use them again”
“Excellent. There was no significant delay and everything worked smoothly. The only improvement I would suggest is that the person answering the phone should speak with clarity on first contact. If I had been a first timer I would have been perplexed.”
“What a great service. Approaching Heathrow I phone, as instructed. It was suggested that I went to the Drop Off area, rather than the car park, as it would be easier. As I entered the Drop Off area I was waved over by our appointed Edward Lloyd employee. He assisted in unloading the bags & wheelchair before checking my vehicle & driving off.
On our return I phoned from the Baggage Reclaim area & asked if they could meet us at the Drop Off area, instead of the car park, as it would be easier for the wheel chair. Absolutely no problem. We only had a short wait before the car was returned to me!!
The service was so good that I received an eMail that evening to remind me to pay the Heathrow Airport charge!!
I couldn't recommend the Edward Lloyd too highly!!”
