“Drop off was uneventful and easy, however collection was not! I was made to pay a £40 fee for an early pick up (car was booked for 10 am collection, car arrived at 09:35)”
“The drop off point was changed, i was charged a whole day extra for being late due to a flight cancellation of 2.5 hrs (within the two day period i booked). Confused pick up and additional cost as on drop off i paid the drive through expense, on return it was the car park fee although i had already paid for the drive through opton.
Demanded cash payment for the extra day which was 2.5hrs”
