“We were very dissatisfied with the service. Our flight left from terminal 5 but arrived in terminal 3 which seemed to cause huge problems.
It took Edward Lloyd 1 hour and 20 mins from our call on landing to arriving with our car, which is the last thing we needed after a 16 hour flight!”
Dear Mrs Bryce,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delay you experienced when collecting your vehicle, particularly after such a long 16-hour flight.
We appreciate how frustrating and disappointing it must have been to wait 1 hour and 20 minutes for your car after contacting Edward Lloyd. We also apologise for the difficulties you experienced as a result of arriving at Terminal 3 when your departure had been from Terminal 5. This is certainly not the level of service we would expect our customers to receive.
We have passed your feedback on to the relevant team so that the issues you experienced can be reviewed with the parking provider.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
The APH Team
“Good communication. Called us 30 mins before we were booked in. We inly had to wait 5 mins before they met us at the drop iff point. Then on return we mentioned we’d landed and then when we were at baggage reclaim. Car was waiting for us on arrival. No issues. We had to pay the car park fee which was explained in the booking, just one to be aware of. No issues, would use again.”
“On arrival at T5 we called to advise and was told car would be returned in 20 mins, stay inside and driver will call 5 mins before he arrives. After 20 mins, no call so we went to pick up point. After further 10 mins we called and the man who answered stated they were busy so and curtly said 'I told you to wait inside' . when I pressed him as to what time the car would be returned to us he eventually said he was delivering someone else's car and it could be an hour. All we wanted was the truth! But this was not easily forthcoming. The car was eventually bought to us. First time we have used you but if your staff can't tell the truth then perhaps it will be the last.”
“I was a bit dubious about this company as another I have used was awful, BUT, I have to say I was very impressed. I would have no hesitation in recommending them. A driver was waiting for us when we arrived at Terminal 2, and on our return we waited for 10 minutes for the return of our vehicle. It was almost too straightforward!!”
