“Drop off and pick up were very easy, quick and efficient. The drop off staff member was very informative and helpful. When my flight was delayed / cancelled, I emailed the customer services who were not helpful and told me I need to ring (I was in a foreign country so couldn’t) but was happy when the pick up later on the day I paid for was fine! My only comment, on pick up after a flight cancellation, delay and landing late at night, the staff member just handed me back my keys and walked off, two 5ft females trying to put cases in the car and no offer of help, also when I got back into my car (which I had professionally cleaned before going and I am a non-smoker) my car absolutely STANK of cigarette smoke. I had to drive home with the windows open and spray some perfume.”
“It was perfect! We arrived, someone was there to greet us, took the car off me and we were on our way. On the way back, called them, car was there very quickly, handed over and we were on our way back home.”
“Took 3 attempts and a 5 minute wait for someone to answer the phone. At the time I was stood in baggage reclaim with two large suitcases so couldn’t move.
The apology was sorry we are busy. When the fact was they were understaffed.”
“Amazing service. Great communication and car was taken and delivered promptly. Hassle free see. I would highly recommend and will be booking with them again.”
