Dear Ms. Butterworth,
Thank you for your feedback.
We’re very sorry for the delay you experienced when collecting your vehicle and apologise for any inconvenience this caused. We appreciate your patience and hope your next experience with the service is much smoother.
Kind regards,
“I had to phone four times and wait 28 minutes for the driver to collect my car. Very disappointing. I was travelling alone and really worried what to do if no one showed up. I wouldn’t bother another time. Having said that the way back was much better and just a five minute wait. Another time I will just use the car park and bus option.”
“A brilliant service, we arrived at Gatwick at 4 in the morning, clear information on where to meet, when gentleman arrived he also stated they could do a full detail on the car fir £40, bargin. We arrived back late at night, called them when collecting our case, went to pick up point and car was just arriving, a brilliant service that we will now use again and again.”
