“Excellent service! On the outward journey we forgot to take our children’s car seats out of the car and they brought them to us from the depot. On the return journey, our flight was cancelled and we had to fly into an alternative airport and get a taxi back to Gatwick - they told us where we could collect the car directly so that we didn’t have to pay the Gatwick drop-off fee with the Taxi. Really friendly, and awesome in all respects!”
“USed the Meet and Greet service at Gatwick South for a one week holiday. What becomes apparent is that the service is contracted to another company, it's not actually APH that runs it, but that's not an issuem, just an observation.
Dropoff instructions could have been clearer. They advise that as you go through the chargeable dropoff zone, you must use the right lane to meet the staff at the parking area. But on approach, the painted sign on the road says "Coaches Only" for the right lane so didn't want to risk a fine for getting that wrong.
As we drove through the left lane, staff could be seen waiting on the right for Meet and Greet services. A simple addition to the instructions could have prevented us having to drive all l the way round the one way system again. Just say "The sign for the right lane states Coaches Only, but you are permitted to use the lane for this service"
Handover was quick, return instrctions provided and were simple enough. Our car has an app where we can see where it was parked as well as lots of other data. Alarmingly, an hour after dropoff, the app reported that a passenger window was open. I called the company and they went to inspect the car and called me back with assurances that the window was in fact closed, and that it was likely to be an app error. Well that's never happened before so not sure waht to make if that. Anyway, the following day, the app was reporting the window as closed so all good.
On returning from holiday, I followed the instructions and only called after collecting baggage and clearing customs. They struggled to find the car in their systems and then explained that we had returned from holiday 24 hours earlier than expected and it was suggested that I provided incorrect return flight details. I treble checked this and it was certainly not the case. I had stated my return time as 00:30 on the exact date of our return.
As a result of this, I was told the car was buried deep amongst other cars so would take a longer to retrieve. Total time from that telephone calle to the car arriving at the terminal was 22 minutes which was really quick given the situation, so was very pleased with that.
The driver repeated that they were expecting us the following day and I showed him my booking conformation which showed the correct date and time. He then exlpained that it was likley to be the APH booking system not comminucating the details correctly with their system so agreed that this was not my fault, not the providers' fault, but was in fact APH's fault.
So, this now begs the question, was I overcharged by a day? I have no way of knowing given that prices fluctuate. So BE WARNED and be on the lookout for this. Contact the provider and make sure your return details are accurate with them, not just with APH.
Review would have been 5 stars had it not been for the anomaly.
For me, the unlitmate test of a service is to ask the questiuon, would I use them again? And the answer to this is absolutely yes. Even with the date foul-up and poor dropoff instructions, it made life a lot easier than other parking options.”
“Have used APH meet & greet for 6 or 7 years now. Everyone tells us to save money and look elsewhere but the rates are not only competitive you also have the reassurance that your car is safe. The drivers are always courteous and friendly and you do t have to wait around as you ring them 15 mins before you arrive. Fantastic service look forward to using them again next year.”
