“I actually booked meet and greet by mistake. I usually do drop off. So with anything new there is always anxiety. However Steve at APH took me everything in simple detail and from now on this is the way I will be dropping off my car at Gatwick. It is also worth a mention that on my return I had some phone issues and Steve was able to accomadate that and also still manage to deliver an exemplary and timely service.
Thank you”
“Excellent customer service, I left my walet in the car with my phone and only relaised when checking in and rang APH and they sent drive back straight away.”
“Really easy drop off and pick up. Right by the airport terminal. Followed the instructions of calling 10 minutes before arrival, the guy then gives you clear instructions where to go as you approach the airport and they were waiting for us as we pulled up. Same for the return journey. Quick and efficient. All staff were really polite, friendly and clear with what we needed to do. Made a very pleasant start and finish to our holiday.”
“I have used Meet and Greet service before, and have had no problems. However, for this trip the outgoing leg was fine, but on the return journey, I telephoned from the baggage collection hall as required and was told my car would be there as soon as possible. We went to the collection point and waited, and waited, in a temperature of 6 degrees C, and the car eventually arrived after 25 minutes of waiting. We are both in our 80's, and could have done without that long wait on such a cold day. I expected to wait for 10 minutes maximum, and if that had been achieved , my star rating would have been good or very good. I would still recommend APH Meet and Greet because I think, and hope, that this failing was a "one off".”
“Once we found where we needed to drop our car off, as there was misunderstanding with the instructions, it was very straight forward and vice versa when we picked it up.
The drivers were friendly and courteous.”
