“We had a booking for 3 cars. The drop off process was great and went very smoothly.
However, on collection we had to wait 45 minutes for one of the cars. When I called to let the staff know we had collected our luggage, he told me that we had booked the cars for collection at different times - this was not true as all 3 cars were booked under the same booking at the same time. After waiting about 10 minutes, 2 of our cars arrived and we were told it was difficult as they were blocked in the car park by other cars. It then took 45 minutes for the third car to arrive - in the meantime staff arrived twice with a different car that they said was ours even though it wasn't. I don't know why this happened given the booking had our correct registration numbers for all 3 cars.”
