“Booked through APH and thought we were being serviced by APH, it transpired we weren't.
I went to make a 12hr ammendment to my booking and they wanted an extra £160. They said something about the prices increasing since I booked. I didn't accept this so they lost the extra custom anyway I parked the extra 12hrs and Gatwick got my money.
Dropped the car off at the original time, went smoothly. Collection of car was also smooth. My car records it's journeys and the car park was only approximately 2miles from where I dropped it off outside the Premier inn at North terminal.
The product is great, but the customer service leaves a little to be desired.”
“Brilliant service. Went in the wrong lane on arrival but no problem, easily sorted.
Pickup after holiday really quick and easy - and wouldn't even accept a tip.
Highly recommended!”
“Our recent experience using APH was excellent, the service was very efficient and friendly. The drivers turned up on time, were helpful with luggage and directions and the car was delivered back to us in good condition. We will definitely be using APH again.”
“Excellent Service and very convenient.....two points for suggested improvement are:-
A confirmation email 24 hours before booked arrival.
A confirmation of where the car is parked for the duration.
Well done, an excellent service.
Peter Evans.....30/06/2023”
