“Very efficient fast service would do this every trip. However disappointing to find our seats had all been readjusted & the heat warmer left on & heaters blasting out at 29!!!! Could your drivers pls not use all these settings. You start a long tired drive home trying to sort it all out.”
“After unsatisfactory experiences with other carriers APH were a breath of fresh air. Brilliant communication, excellent service and very smooth drop off and pick up. Thank you”
“Really impressed to be honest! Immediate drop off, and only had to wait 2-3mins for my car upon arrival. Friendly staff and most importantly car returned exactly how I left it! Definitely will use again”
“Always use APH when going on holiday. I found them to be very professional and someone is always there for you to drop off or when collecting your car.”
“Excellent service! Made it quick and easy to drop our car off at Gatwick airport and bring our car back as soon as we arrived with no hanging around! Would definitely use your service again and recommend. Thank you”
“I have been sent this survey despite the fact I did not use their service. Unfortunately due to circumstances beyond our control we had to change our holiday by a week. Despite being a loyal customer of APH for many, many years they were not prepared to give any leeway on whether we could move our booking to the following week. We were slightly out of time under the flexi conditions but I still feel that they could have done something to help. As far as APH are concerned they are only bothered about money and NOT their customers. I will never use them again.”
Dear Mrs Dalmeida,
Thank you for your feedback, and I’m really sorry to hear about your experience.
Our advisor did contact I Love Meet and Greet and tried their best to assist and find a solution for you. However, unfortunately, on this occasion they were required to adhere strictly to their terms and conditions and were unable to make an exception.
We completely understand how frustrating this must have been, especially given your loyalty over the years, and we’re very sorry for the inconvenience this caused.
Kind regards,
The APH Team
