Dear Mr Rimmer,
I’m sorry to hear about the delay you experienced when waiting for your vehicle. We understand how frustrating this can be, especially after your journey. While there can be busier periods, we appreciate that the wait you described is not the level of service we aim to provide.
Your feedback is important, and we will ensure this is passed on to the team to help improve both communication and waiting times going forward.
Kind regards,
The APH Team
“This was the first time I had used this service and I was very impressed. They answered the phone quickly and the staff were friendly and clear with their instructions. Drop off and collection were easy and with cheerful staff and clear instructions. I would use again.”
“First time using it at Gatwick. Worked really well and the staff were helpful and punctual. Only thing I would say is they need to update their website on where to meet for drop off.”
