“I am absolutely furious with I Love Parking at Gatwick Airport. We called ahead at 9:30am to advise we were running early and were number two in the queue, yet still waited over 20 minutes in the telephone queue before reaching the airport drop-off area. Other customers faced the same delay.
When we tried the emergency number, it became clear the phone lines were not working—an issue that should have been noticed earlier, especially at 10am when no calls were coming through. We then waited another 15 minutes for someone to arrive and take the cars.
To make matters worse, I had booked the airport lounge but we had no time to use it due to the delays. There was no apology from staff for the poor service or the inconvenience caused, leaving several customers, including myself, very dissatisfied.”
“I cannot fault the Meet and Greet service as everything went smoothly. For both delivery and collection of car the service was on time and efficient.”
