“We used APH Meet & Greet for our recent holiday from Gatwick North Terminal, the directions were easy to follow, we didn't have to wait long for the driver to come and collect our car, was also reminded to remember we had all of our documents. Whilst away, i had an enquiry, I used the WhatsApp option to talk to an advisor and got a response to my enquiry immediately. On return it was faultless, phoned once we had gone through security with our luggage, went to pick up and within minutes our car arrived. Would highly recommend this company and this service, so much better than park and ride.”
“The company was actually I love meet and greet. Car was left with dirt and grass inside - company refused to acknowledge this. Passenger seat very dirty - reclined the furthest it could go so like someone had slept in the car. Wouldn’t use again as expressed concerns to I love meet and greet who denied everything despite my photos.”
Dear Mrs McGill,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience with the meet and greet service. We understand how disappointing it must have been to find your vehicle returned in a condition that was not as you expected, particularly after trusting the service with your car while you were away.
We appreciate your concerns regarding the dirt, grass, and the condition of the passenger seat, and we're sorry that you feel these concerns were not acknowledged when you raised them with the operator.
This is not the standard of service we expect our parking partners to provide, and we understand your disappointment that your experience did not meet expectations. Your feedback will be shared with the parking operator so they can review the concerns raised and ensure they are aware of your experience.
Thank you again for bringing this matter to our attention.
Kind regards,
The APH Team
“Information says ring when 10 mins away from the airport. We did this it took the 20 mins to answer the phone. Our flight was early in the morning. The handover was not smooth. The instruction for return is to ring when in baggage reclaim, we did this and again it took over 20 mins to answer the call. Our flight was delayed and we were ringing at 1am. We were then told they were very busy and car would be returned in about 25 minutes, we waited 40 mins. We chose this service as my friend is disabled and walking and standing for a long time are difficult for her. This service was not as advertised.”
“Hassle free for my trip away. Arrived a departures and our rep was waiting for us. When I arrived back, a quick phone call and they were with us within minutes. A friend who had booked with another company was told half an hour! Looked after mt car, very professional. The friends I traveled with have already asked for the details as they will use them and I will certainly use them again”
