“We had to wait for 10 mins at both drop off and pick up.
I think you need to get people to phone when they land not when they come through and get luggage. Two young children waiting in the cold (especially after coming from a hot country) at 23:00 is extremely poor.
I could have paid less and got straight in my car
Wont be back. Will be raising a complaint directly to APH”
Dear Mr O,
Thank you for taking the time to share your feedback. We are sorry to hear about the delays you experienced both on arrival and when collecting your vehicle.
We fully appreciate how difficult this must have been, particularly with two young children waiting outside in the cold at 23:00 after returning from a warmer climate. We understand why you would have found this particularly disappointing.
We are also sorry that you felt the collection procedure could have been clearer. We appreciate your suggestion regarding contacting the car park when the flight lands, rather than after collecting luggage, and we will ensure this feedback is passed on to the operator for review.
We apologise that the service did not meet your expectations and understand your disappointment. Thank you again for bringing your concerns to our attention.
Kind regards,
The APH Team
“I am using this company quite a lot recently,their service is amazing,it is incredibly straightforward,extremely polite very efficient staff who are always on time.You will not find a better service than this.”
“I’ve been using APH for over a decade now and they have never ever failed me. In fact their service and efficient is exemplary and this is due to the amazing staff.
I tried meet & greet this year and have again been impressed. Brilliant at every step. Thankyou”
