“Great service but no signposting and terrible instructions given by phone made it hard to find if its your first time using. Other than that the service was fantastic.”
“This was my first experience using APH Gatwick Meet & Greet. I found it helpful, although not very different from booking a parking space on your own. The main advantage for me was the cheaper price when I booked.The drop-off and return process went smoothly. Thanks to the courteous service and the staff who took care of my car — everything worked well and professionally.
My only concern is about the amendment policy. It clearly states that you can amend your booking up to 24/48 hours before (I don’t remember the exact timeframe). However, I booked around 6–7 months in advance, and my flight later changed terminal and time. Since this wasn’t my fault, I thought I would be allowed to amend the booking without any extra fee. Unfortunately, I had to pay an additional £30–£35, which I wasn’t expecting.
In my opinion, this policy should be explained more clearly to customers at the time of booking.
Overall, everything else was good and the service was satisfactory.”
