Truecall Secure - Call Blocker Reviews

4.7 Rating 24 Reviews

The TrueCall Secure (previously called TrueCall Care) is an innovative product that has various levels of protection against receiving unwanted calls.Unlimited control for blocking incoming callsCan also block certain outgoing callsPlays a warning through the speakers if the phone has been left off the hookCan be setup to record all incoming telephone calls (more information below)Control every aspect of the unit remotely using the web app, including listening to voicemailsThe highest level of control forces all callers who are not registered as friends and family to enter a 3 digit security code, if they do not know the 3 digit security code then the telephone will not ring. This filter eliminates 100% of unwanted incoming calls.Trusted CallersYou can add Trusted Callers to the unit through the handset menu, or by logging into your online account.Any Trusted Caller can simply ring the telephone number, as usual, they will not even realise that they've been filtered through the TrueCall Care system.Controlling Incoming Calls - Unauthorised CallersThe TrueCall Care Unit has 3 filter settings for incoming unauthorised calls, only 1 filter profile can be active at any time.1: Standard Filter (Low Control): This filter plays a customised pre-recorded message but then allows callers to manually continue the call by simply pressing 5.Using this filter you can voice a strong warning in the message to cold-callers that you are not interested in anything they have to offer, this can help reduce the number of cold-callers, but they can still get through if they are persistent by simply pressing 5.2: International Filter (Medium Control): This filter splits calls into UK calls and international calls.All International Callers will be requested to enter the 3 digit security code before they can continue the call, this eliminates many cold-callers as most are based outside of the UK.UK Callers are played a different message that you have recorded, once again we recommend that you warn cold-callers to hang up, however, UK callers can still continue their call by pressing 5.3: Trusted Callers Only (High Control): AlzProducts Recommended FilterThis filter blocks all incoming calls unless they are 'trusted callers', or know the 3 digit security code.This filter is the recommended filter for people with Alzheimer's disease, cognitive loss, or memory impairment.Any caller that isn't on the trusted numbers list will receive a message that you have recorded, for example:"Hello. John is only accepting calls from friends and family. If you need to get hold of him you can contact Paul on 07870-xxxxxx. Alternatively, if you have the access code please enter it now. Thank you."This ensures that only relatives and friends can contact the individual who has the TrueCall Care unit in their home. If the person is a legitimate caller they can contact a nominated relative to ask for the security code, and to be placed on the trusted callers list.Controlling Outgoing CallsMany people with Alzheimer's, dementia, or any form of memory impairment, can make repetitive or expensive telephone calls.The TrueCall Care allows full control over what calls can be made; numbers can be blocked individually or by number ranges.Some examples of numbers that are barred by our customers are:All premium rate telephone numbersThe talking clockInternational numbersPlease be aware that if the TrueCall Care unit is powered down or disconnected, this feature will be disabled.Remote AccessMany of the TrueCall Care features can be accessed remotely via the internet:Listen to voicemail messagesRecord new announcementsChange all settingsAdd/remove trusted numbersYou do not need broadband at the house where the TrueCall Care unit is located, as the information is uploaded via the telephone line. The first year of remote access is free, after that there is a small fee of £20* per year.*The fee payment and subscription is managed by TrueCall directly, as you will only start paying this fee in 12 months time the price is subject to change.You do not need to provide any payment details when first setting up the TrueCall. Reminder emails will be sent when the 12 months end and only at that time will payment details be required should you decide to continue with the service. The online service is optional and all features available online can be accessed via the handset menu.Installation & SetupThe TrueCall Care unit is simple to install with your existing telephone, all cables are included.All that is required is a spare power socket next to the telephone:The TrueCall Care Unit is plugged into the mains powerThe telephone is then plugged into the TrueCall CareThe TrueCall Care is then plugged into the telephone wall socket RequirementsCaller ID: The only requirement for the TrueCall Care is having Caller ID (sometimes called Caller Display) on your telephone line, depending on your BT package this may incur an extra monthly fee.If you can see what telephone numbe...

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Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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“Seemed simple enough to set up but doesn't seem to be working”

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“I have only tested this at home before installing it at my father's this weekend, but once set up it is easy to add and remove numbers to the various lists, and the trusted caller only setup appears to be working very well. My Dad has a habit of leaving his handset off the base unit, so he was initially a bit concerned at what he thought was a voice from his computer (not on) telling him to replace it. It was a good job though, as a neighbour was called in and finally found it in the bathroom. Hopefully he will get used to this and not leave us unable to call him in future.”

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“Excellent unit. Screens all calls. Bit complicated to set up but worth the effort.”

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“Excellent service, prompt reply to queries with helpful suggestions. Fast delivery of products. The `True call Secure` call blocker has stopped all the cold calls that were causing so many problems for my poor old Mum and her family. Its such a relief. Thank you.”

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“Delivered in good time. The phone contraption to block certain calls was very good, but if the user is like my mother, can be switched off, rendering it useless. Definitely needs to be purchased with the socket cover, in such cases.”

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That's correct, the TrueCall Secure does need to be plugged into the mains at all times for it to function. If this becomes an immediate problem then we would be happy to discuss other options with our customers, we would also be happy to accept a return under our 30 days guarantee if this prevents a customer from using the device effectively.

Dr Christopher W

Verified Reviewer

“Good price for a reliable easy to use product, no charge for P&P”

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“This is potentially very helpful product to help filter unwanted calls. My mother's care home was very interested when I showed them. The instructions were a little hard but it looks like it will be very good.”

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“We were receiving about 5 or 6 cold calls per day. Not just irritating, but potentially disastrous if my partner (who has dementia) became embroiled. I installed the Truecall in 2 minutes - nothing else to do unless the highest level of protection is required. Since then - not one unwelcome call. Bliss.”

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