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myhomehelper Clock & Online Memory Aid - 12 Months Reviews

4.7 Rating 6 Reviews
Read AlzProducts Reviews

myhomehelper is the award winning online, digital memory and communication aid for people living with cognitive impairment such as dementia, learning difficulties and head injuries.No user interaction requiredRemote setup and configuration over the internet for family/friends/carersLarge 10.1 inch display with multiple display modesAuto-answer video callingPrice includes 10.1 digital clock, online service, stand, and 12 month warrantyRequirementsmyhomehelper needs to be plugged into the mains power to operate (UK power supply included)A WiFi internet connection is requiredSubscriptionAfter your initial subscription period (depending on the package you choose) expires, you can choose from the following monthly plans;£9.99 per month£27.99 per quarter£99.99 annuallyFurther information on subscription plans;Subscription plans can be changed when they expire or cancelled at any timeWe cannot offer refunds on unused subscriptionsIf you choose not to renew your subscription the tablet will continue to work, however, you will not be able to make any changes to or or use any online servicesOnline accessCalendar clock, diary, reminders, news headlines, photos, instant messaging and auto-answer video calls can all be accessed, setup and maintained by family and friends over the internet, helping to reduce anxiety, boredom and loneliness.Designed to require no interaction from the end userThe online digital display has been specifically designed to support people living with memory impairment and learning difficulties in their own homes. myhomehelper helps to reduce anxiety and isolation and gives peace of mind, reassurance and confidence to family and carers.A simple set-up system can be accessed by family, friends and carers to tailor the system to suit individual needs via the myhomehelper website, from anywhere that has access to an internet connection - be that at home, work or even on holiday.It has been designed as an "always on" system and once set-up only needs to be maintained when new activities, appointments or photos etc need adding. The end user does not have to do anything other than occasionally look at the display to benefit from it - there is no other interaction required.Fully configurable calendar clockThe Calendar Clock shows the date and time in a clear full screen display. It can be changed to show any combination of day, date, time and time of day, enabling you to make it as simple or informative as required. You can even change the colors and language.You can set the "time of day" text (e.g Morning, Afternoon, Evening) for each hour of the day to help give context to the current time.DiaryThe Diary displays information to help with daily activities, such as appointments, carer visits, birthdays, etc. and control when they appear by date, day of week and time. This helps with orientation and understanding what is happening on a day-to-day basis. Once setup Diary Items can be shown on on-going schedule, so they only need setting up once There are two optional Diary display modes: Daily and Weekly.RemindersReminders can be set to appear either randomly or at set times during the day. Supported by audio, spoken and visual cues, reminders can be used to re-enforce behaviours and notify of imminent events/activities (e.g time to eat, favourite TV programme is on).For those that are able to interact with the display you can optionally define up to three responses for the user to select from when a reminder is shown and be notified by e-mail when a response is selected.PhotosYou can send hundreds of photos to the myhomehelper display. The convenient upload tool on the myhomehelper website makes it easy for you to upload photos from wherever you are – be that at home, work or even on holiday even allowing you to optionally add captions to photos, which are great for reminiscence.News HeadlinesYou can select from over 40 news sources to display news headlines. If used this feature will display up to 4 news headlines over the space of a minute.This feature is a great way of keeping in touch with what’s happening in the outside world and helps keep the display fresh and interesting.Instant MessagingThere are several options for sending instant messages to the display: SMS messages from mobile phones, Facebook or the myhomehelper website. When a message is received a photo of the person who sent the message is displayed.Video CallingYou can make video calls to the display without the user having to do anything to answer it. When you end the call myhomehelper automatically resumes control over the display.AlertsYou can set up alerts to inform you if the power is disconnected from the display or if the internet connection is lost. This allows you to then take action to resolve the problem. You will also be notified when the issues have been resolved.Night ModeYou can configure the display to enter a night mode between set times. When in night mode the display is dimmed down and only the calendar clock is...

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Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

Ease of Use/Set-Up
Design
Helpfulness
Excellent product, very quick responses to my help desk enquiries
1 Helpful Report
Design
Helpfulness
I have been using MyHomeHelper with my mum for just about 2 weeks now. Mum has moderate dementia but has been reassured by having a constant visual display of what is happening each day (it has reduced some of her calls to check too). The instant message function has been great too as she hasn’t been able to read text messages and she has enjoyed video calls from family which have been possible due to the auto answer function. Very good product so far.
1 Helpful Report
It does exactly what it says it does in the adverts. It is good as a reminder, a diary and a way to keep in touch.
1 Helpful Report
Ease of Use/Set-Up
Design
Helpfulness
New product for my elderly mother but she has taken to it straight away. Excellent for adding general comments and / or reminders. Also for knowing what day of the week it is. Have created users so family members can interact via video call. Also works well, although positioning of the device is important. Have added an additional speaker as, even at maximum she can't hear it clearly without her hearing aids - which she won't wear!
1 Helpful Report
Ease of Use/Set-Up
Design
Helpfulness
The homehelper has proved to be very useful but is limited in the features it offers. Support seems to be non existent as email queries have gone unanswered.
Helpful Report
We're currently investigating what went wrong with the customer service for this customer's order and will update as soon as we have detailed information. Both ourselves (AlzProducts) and the manufacturer offer UK based technical support and are happy to help any customers who have any issues with their myhomehelper
Since this review has been posted the manufacturer and our customer are in contact and are resolving the issues raised. We have found that the original emails that were sent from our customer were incorrectly marked as spam due to an anti-virus update with the manufacturer. AlzProducts can vouch that this manufacturer does provide quick and excellent customer service and we haven't received any similar complaints previously and are confident this issue has been resolved. We'd also like to add that on the rare occasion our customers have any issues contacting the manufacturer we're happy to help in any way we can. Kind regards, the AlzProducts team
Ease of Use/Set-Up
Design
Helpfulness
The portal is easy to use and fairly intuitive. You need to see the output on the display and work with the people who will use it to ensure the display is best for them. All in all very happy with an innovative product so far.
1 Helpful Report