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About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Helpful Report

Hello Paula, Thank you for taking the time to leave us a review. We can’t apologise enough that your order hasn’t arrived with you yet. We understand how important it is to be able to locate your order at all times & how frustrating it will be to have no tracking updates. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“The wrong order was sent,”

Helpful Report

Thank you so much for taking the time to leave us a review, Hayley! I’m so sorry to hear that you are not 100% happy with your order. Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“Would love to write a review but necklace still hasn't arrived!”

Helpful Report

Thank you for taking the time to leave us a review. We can’t apologise enough that your order hasn’t arrived with you yet. We understand how important it is to be able to locate your order at all times & how frustrating it will be to have no tracking updates. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“This is for my niece who will be 16 on her birthday it’s way more beautiful than I imagined.”

Helpful Report

Aww what a lovely review Lynne, thank you. It really means a lot to us. ❤️Great to hear that you are so happy with your Necklace, it really is such a gorgeous piece!

“Again absolutely stunning. Well worth the wait. Many thanks x”

Helpful Report

Great to hear that you love your new necklace so much Samantha. The Gemma Owen tennis necklace quickly became an everyday essential for me too!

“Got it as a Christmas present for my daughter, can't wait to see her face, its a beautiful piece of jewellery .”

Helpful Report

Aww what a lovely review, thank you Jade. It really means a lot to us. ❤️Great to hear that you are so happy with the necklace, and what a lovely gift idea!✨ We really appreciate you taking the time to leave a review, thank you again x

“I absolutely LOVE my necklace! I got my daughters name& it’s perfect”

Helpful Report

This is such a lovely idea, Gemma - we're so grateful for your review & hope that we'll see you again soon! x

“Absolutely worth the wait, this necklace is beautiful, can’t wait to wear it”

Helpful Report

Thank you so much for taking the time to review your Gemma Owen GXO Custom Tennis Necklace, Fiona - we're delighted to hear that you love it! ✨