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About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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“Made the necklace feel like a gift, but pricy for what it is”

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“Lovely gift bag to keep❤️”

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“It was nice to have the option of a gift bag but I I don’t think it’s worth £5.”

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We’re so sorry to hear that you aren’t 100% happy with the gift packaging - please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“the gift bag was torn and not usable. I requested a new gift bag and never heard back from you. Sadly I paid extra for the gift box and bag and did not get what I paid for.”

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Hey Jennifer, I am so sorry to hear that your gift packaging was damaged! I have taken a look into this for you and can see that the team have contacted you on the 19th March to assist you with this. Please do check your junk/spam folders for the heading "Your Abbott Lyon query". We'd love to help you with this and look forward to hearing back from you soon!