“I was very pleased when my order was delivered promptly the day after my order was submitted the previous afternoon. The goods were very well packaged and were found to be of generally good quality. Unwrapping all the componets, which were individually wrapped in bubble wrap, took a while but it was pleasing to see the care and thought that had gone into the packaging process. Unpacking and assembly took about 5 hours overall for a table and six chairs, so be prepared to set aside the best part of a day for this chore. All the fixing were present except for the lock washers for the table top and its legs. These were referred to in the fitting instructions and there was a space for them on the fixings component blister pack but were found to be missing. Everything went together easily except for the last component to be fitted, a left hand chair arm. On asembley it was found to be slightly mishappen either through a casting error or damage in transit and as a result it caused damage on assembly to the seat back.. As a result Customer Services were contacted by phone. My call was answered promptly and courteously and on explaining the problem I received, with no quiblle, a replacement chair arm and seat back in the post the following day. I have to say that despite the problems mentioned I was very satisfied overall with the service and quality of the product. I haven't used the product yet so can't comment on its durability but so far all looks good.”
“This was my 2nd table chairs Very pleased lovely table once again excellent service . Had my other one for 15 years which I gave to my daughter was like new Highly recommend .”
“Lovely dining set which looks great in the space we bought it for. Speedy delivery. Took a little time to put together although instructions very clear.”
“Fantastic experience dealing with Lazy Susan. Excellent communications, quick delivery and really lovely quality garden furniture. One small issue with one of the chairs which was sorted out quickly and efficiently. Lovely Company to deal with!”
“Spectacular service from Lazy Susan. The top cap of a parasol we ordered as part of a garden set was damaged and a replacement part couldn't be sourced - so Lazy Susan immediately sent us a complete replacement parasol free of charge. Full marks!”
“Very responsive when I raised issues with product quality. However, the product quality review I made, which was less than complimentary, has not appeared on Trustpilot. That's a shame, as it gives potential customers a more rounded view of my experience.”
