“In brief you have provided a great Customer Service experience………….. The website was both easy to navigate and intuitive and the previous customer reactions were spot on!! We were informed that the items were not gong to be in stock for a month and that is exactly what happened. Emails confirmed actual ‘in stock’/delivery date with plenty of warning – good work. Summing up this was a seamless experience and just as described.”
“The quality is excellent and they assembled really easily. The delivery was also impressive, we received an email on Monday morning stating a time they would be delivered and this was accurate. Well done, its great to get good service.”
“1. Although the item I ordered was delayed because of stock shortages, I was kept informed about this and when the item became available I was told exactly when it was to be delivered and the name of the delivery person (thanks, Steve). 2. The garden bench I ordered is of excellent quality and was reasonably easy to assemble even on my own (although I should have waited for my wife to come home to lend a hand or two – then it would have been very easy!) All the best, Ken”
“Hi Lazy Susan Team. I received my Jasmine benches on the day promised. The communication with your team and the delivery company was excellent. The quality of both the benches and cushion is great. So much so that I have ordered another bench and cushion. What better recommendation could I give. A definite 5 stars . Thanks again, Yvonne.”
“On the whole I had a really good experience ordering from your company. Had some difficulty getting my credit cards accepted but spoke to a very helpful person who processed the details over the ‘phone. Delivery was very efficient. I received an email saying the goods were being delivered the next day. Didn’t receive a timeslot as according to the delivery driver they send a text to you mobile and I didn’t give a mobile number. I am very pleased with the bench which has been much admired by recent visitors. It is very easy to assemble, reasonably sturdy and of good quality. I wouldn’t hesitate to recommend your company and would certainly use your company again.”
“I found the service you provided was first class, We had a delivery time give stating that the product would arrive between 2.27 an 3.27pm. It came at exactly 2.27, amazing!
This was a present to my son and though we checked the bench at the time of dlivery to us, when my son opened it about a week later, the cushion when removed from its plastic bag, did have some black marks on it. We were going to contact you, but when he sponged and dried the cushion, these marks disappeared.
He is very happy with the product.”
“Thank you for your excellent service, I particularly appreciated your e-mail updates. Giving a time of delivery which was accurate is in my experience unique. The quality of the garden furniture is excellent and will last for ever and the price is very competitive”
