“I ordered an 18 oz bottle and did not receive it. I wrote back and they said we don't have it in this color. So I said send it in another color. They sent it but the lid was faulty. I asked for a new lid and they said not available in that color. I asked for whatever is available and I never received it. Very poor customer service.”
Dear Farzaneh,
Thank you for sharing your feedback with us and we sincerely apologize for the inconvenience and frustration caused by your recent experience. This is not the level of service we strive to provide, and we regret that we fell short in addressing your concerns promptly and effectively.
We would like to make this right for you. Please allow us an opportunity to resolve this issue and we’ll ensure you receive a replacement lid or another suitable resolution that meets your expectations. Our customer service team will reach out to you today and provide additional information.
Your experience matters to us, and we’re committed to always improving. Thank you for bringing this to our attention, and we hope we can earn back your trust.
All the best,
Team ZOKU
Dear Claire,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your experience with our Slush and Shake Maker didn't meet your expectations. Your feedback is incredibly valuable, and we appreciate your honesty.
We'd love the opportunity to make things right. Could you please let us know what specific issues you encountered? Whether it was performance, ease of use, or something else, we're eager to understand how we can improve our products for our customers.
Thank you again for your feedback, and we hope to hear from you soon!
Best regards,
Team ZOKU
