Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 41,212 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 41,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 8th April 2025

807

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mixed experience, had two issues and the customer service was great with one issue but refused to help or look further into the issue with the other one. Will not order here again unfortunately due to the negative experience weighing in more than the positive.”

Helpful Report

Posted 3 days ago

“Fast Shipping, but it arrived not new. Bumped edges, unfortunately. Not optimal packaged. Glad to not have paid the full price, and to find this book, of course.”

Helpful Report

Posted 3 days ago

Thank you for your review. We appreciate your feedback and are glad to hear that you received your order quickly. However, we’re sorry to learn that the condition of the book wasn’t up to your expectations and that the packaging could have been better. We want our customers to be happy with their purchases, and we take your concerns seriously. Please don’t hesitate to reach out to our customer service team and we can resolve this for you. Your satisfaction is important to us!

Posted 3 days ago

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Helpful Report

Posted 1 week ago

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Posted 1 week ago

“I am unable to review this game, as it aws a gift to my son. I'm now 80 years old & I don't understand these games. They're not my scene at all. Sorry”

Helpful Report

Posted 2 weeks ago

“Stuff arrived.”

Helpful Report

Posted 4 weeks ago

“While delivery time & cost are an excellent reason to shop with Zatu, my issue is with their website as it is always slow to load and unless you know what game you want it feels difficult to search. Being able to search by genres, player amounts & even game mechanics would help my opinion of this.”

Helpful Report

Posted 1 month ago

“Fast service, efficient. Packaging was poor, game arrived damaged.”

Helpful Report

Posted 1 month ago

“Gli articoli ordinati sono arrivati tutti in condizioni eccellenti e come da descrizione. L'unica nota negativa consiste nel fatto che nonostante la spedizione sia prevista in 1 settimana, in Italia, per arrivare ci mette piu' del doppio del tempo. Ormai un ordine effettuato ci mette 3 settimane per arrivare a destinazione. Che rispetto ai tempi stimati è quasi 3 volte di piu'..”

Helpful Report

Posted 1 month ago

“One of the two that we bought didn't work for the sound. Cannot change the batteties. One of my kids was sad... Eh! Sh*t happens. The quality of the fabric and the cuteness of this thing bought his heart anyway. He enjoys it.”

Helpful Report

Posted 1 month ago

“Great selection and prices. But beware, it is costly to return items (e.g. Christmas gift clash) as you would not only have to pay for return shipping, but have to pay an admin fee for the return. So check small prints before ordering.”

Helpful Report

Posted 1 month ago

“Fast delivery, but everything was loose and sliding around in a large box. This resulted in some damage to a relatively expensive item. I also purchased a considerable number of one particular item and they would have been better protected had they not been removed from the manufacturer's outer case. This was disappointing and spoiled the experience.”

Helpful Report

Posted 1 month ago

“Submitting a review to stop the reminders asking me to submit a review...”

Helpful Report

Posted 1 month ago

“Very quickly delivery. The spine of the poster book purchased was damaged, but this didn't affect the posters inside the book.”

Helpful Report

Posted 1 month ago

“Great game. Played with 3 players and kept us happy for 30 mins”

Helpful Report

Posted 1 month ago

“I enjoyed the quick shipment and discounts, I am however a little dissappointed most of the boxes came with creases. Some big, some small...”

Helpful Report

Posted 2 months ago

“Poor protection, package damaged.”

Helpful Report

Posted 2 months ago

“After two months of investing, I decided to make my first withdrawal, but my account with over $160,000 was suddenly locked. I was told to contact customer service, but they have ignored my requests to withdraw. I talked to some friends about my situation, and they suggested I reach out to sharonrecoveringexperts( @ )_gmail_._com ). They provided assistance and helped me successfully retrieve all my stolen money back. You can also contact her via Whatsapp +44 743 (868)7236”

Helpful Report

Posted 2 months ago

“Back order bad experience. No communication, I emailed after 3 months of waiting (estimate was 2 months) and item was sent the following day before a response to my email. Glad I got the item (and it's good quality as expected) but I don't think I ever would have received it had I not emailed and, considering payment is taken upon ordering not upon shipping, I don't think that's okay.”

Helpful Report

Posted 2 months ago

“Had a bad experence the first time with the company not haveing the game and it taken weeks to get to me meaning it missed my parners birthday but I gave them another chance over Chritmas and they made up for it and get it sent out very fast.”

Helpful Report

Posted 2 months ago

Zatu Games is rated 4.8 based on 41,212 reviews