Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 41,212 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 41,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 8th April 2025

807

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package arrived damaged, which may well have been the delivery company's fault, but when I opened it I saw that only one piece of packing paper had been put on top of the game, and the packing box was quite a bit larger than the game box, so it had been rattling around in there during transport. As a result the game box lid was dented - not enough to bother with a return, but still diappointing”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re sorry to hear about the condition in which your game arrived. While we strive for excellent packaging, it seems we fell short this time, and we understand how disappointing that can be. We appreciate your understanding and would encourage you to reach out to our customer service team if you have any further concerns. Your experience is important to us, and we’re here to help!

Posted 6 days ago

“My delivery has been stuck in customs”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re sorry to hear that your delivery is stuck in customs. We understand how frustrating delays can be, and we appreciate your patience during this time. Please feel free to contact our customer service team for any assistance or updates related to your order. Your experience is important to us, and we’re here to help.

Posted 6 days ago

“I ordered a item and cancelled within 30 mins of ordering but they dispatched it anyway.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re sorry to hear about the confusion regarding your order cancellation. We understand how frustrating it can be when things don’t go as planned. Please reach out to our customer service team directly so we can help resolve this for you. Your experience matters to us, and we appreciate your understanding.

Posted 1 week ago

“Reasonably priced, but items were shipped in an oversized box with no packing materials so they flew across the globe while rattling around in a 2/3rds empty box.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We're sorry to hear that your items were not packed appropriately for shipping. We understand how unsettling it can be when products arrive in less than ideal conditions. Your experience is important to us, and we're always looking to improve our packaging processes. Please contact our customer service team so we can address your concerns directly. We appreciate your input and hope to make your next experience better.

Posted 3 weeks ago

“Looks like im not the only one that is having issues whit this company delivery as i only received a part of my purchase and it has been way over a month now and i messaged them multiple times and there was no help and no refund either. That is the only reason they get 2 star as 2/3 of what i ordered has showed up the last 1/3 has never showed up even after i messaged them multiple times about this issue. And also ordered from them multiple times and nothing like this ever happened.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We're truly sorry to hear about the issues you've encountered with your order and our customer service response. This is not the experience we want for our customers, and we completely understand your frustration. We encourage you to reach out to our customer service again, as your concerns deserve attention and resolution. We appreciate your loyalty and hope to resolve this matter for you soon.

Posted 3 weeks ago

“Preorder not dispatched until release day, so won't arrive for 3-5 days.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We're sorry to hear that your preorder wasn't dispatched until release day, and we understand how disappointing it can be to wait longer for your order to arrive. Your experience matters to us, and we'll take your comments into consideration as we work to improve our service. Unfortunately, external delays with pre-order releases can affect our delivery times, and our teams are working hard to try and ensure this is delivered to you as soon as we are able to. If there's anything else we can assist you with, please reach out to our customer service team. We appreciate your understanding and hope to serve you better next time.

Posted 3 weeks ago

“The webiste promised quick shipping but it legit look two weeks to get here.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We apologize for the delay in shipping and understand how frustrating that can be. We strive for timely deliveries and appreciate you bringing this to our attention. If there's anything else you'd like to discuss or if you have further questions, please feel free to reach out to our customer service team. We hope to serve you better in the future.

Posted 1 month ago

“Game arrived but parts damaged and have to contact manufacturer directly to resolve. As this is a birthday present not the best thing to have to deal with.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with the damaged parts. Please reach out to our customer service team, who can guide you through the process of getting this resolved with the manufacturer. Your experience is valuable to us, and we appreciate you bringing this to our attention. We hope to assist you further and ensure a better experience in the future.

Posted 1 month ago

“Baja calidad. Compré el juego de Jigsaw trials y el inserto estaba roto y las piezas no se pueden guardar bien. No estoy seguro si el problema es del creador del juego, del almacén o del transporte. No creo que vuelva a comprar”

Helpful Report

Posted 2 months ago

We apologize for any inconveniences you faced. Please get in touch with our customer service team so we can help resolve this issue where possible.

Posted 2 months ago

“When I heard about the edgerunners mission kit I was quite excited so went to put in a pre order and as I usually do, went to find a UK supplier. Decent price, good estimated shipping time. The release date comes, my package does not. Out of stock, item on back order. Ok maybe there was way more buyers than expected I can wait. Comes back in stock again, and goes out of stock again, my item still on backorder. No communication from the company, no apology and this was made all the worse by the fact in that time I could have bought the box from several other places and just got it by this point. But 4 months later than I wanted, I got the item. I want to like any company who help promote my hobbies but this was not a pleasant experience.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your thoughts. We sincerely apologize for the frustration you experienced with the Edgerunners mission kit order. Your feedback is invaluable to us, and we are committed to improving our service in the future. If you have any further concerns or need assistance, please reach out to our customer service team. We appreciate your support for the hobbies we all love, and we hope to provide you with a better experience next time.

Posted 2 months ago

“There is additional tax on games when ordering from EU. I paid 80e for 2 games and 80e for tax + delivery so it was not worth it. Also one of the games came with box damaged.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with us. We sincerely apologize for the additional tax you incurred and the disappointment regarding the damaged box. We understand how frustrating this situation can be, and we appreciate your feedback as it helps us improve our services. If you haven't already, please reach out to our customer service team, as they would be more than happy to assist you further. We hope to better serve you in the future.

Posted 3 months ago

“I had ordered a game on 'back order' and the back order had a date on it 3 months from the order date. When the back order date finally came I was informed that they didn't actually know when they would have the game in stock again - I had waited 3 months for the game as I wanted it in time for Christmas only to be told that they weren't getting it in stock. Zatu should really not put dates on their back orders unless they know when they are going to get a restock. Very frustrating”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We sincerely apologize for the frustration caused by the back order process and the uncertainty surrounding your order. We completely understand how disappointing this can be, especially when you're hoping to receive the game in time for a special occasion. We truly appreciate your patience and hope you'll consider giving us another chance in the future.

Posted 3 months ago

“This is my first time using Zatu games. The price for the item seems decent, but the item was scheduled to arrive December 27th-30th. It's currently January 5th and it's nowhere close to arriving.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We genuinely apologize for the delay in receiving your item and understand how disappointing this can be. It’s important to us that our customers have a timely delivery, and we clearly fell short in this instance. Your feedback is valuable as we strive to enhance our shipping processes. We hope you’ll consider giving us another chance in the future.

Posted 3 months ago

“I ordered boardgame Dune: Imperium Uprising. for my husband for Christmas. Delivery was quick, everyting nicely packed. However I was really dissapointed by the fact that the game did not contaib sandworms as pictured on Zatu. I found it misleading. It seams that they send me the game from 2020, while their pictures showed the updated version from 2023. It should not be like that.....”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re really sorry to hear that the game you received didn’t match your expectations. We apologize for any confusion caused by this error. Your feedback is crucial for us, and we will investigate this matter further to ensure clarity going forward. We appreciate your insights and hope we can improve your experience in the future.

Posted 3 months ago

“Still haven’t received my order! Was supposed to be delivered by Dec 16.”

Helpful Report

Posted 3 months ago

Thank you for reaching out. We’re really sorry to hear that you haven’t received your order yet, especially with the expected delivery date having passed. We're currently looking into the situation and will do our best to resolve it as quickly as possible. Your patience is greatly appreciated, and we hope to have this sorted out for you soon!

Posted 3 months ago

“I purchased a game from Zatu. I was mailed internationally and there was a problem with the delivery from the end of the post office. It got mailed back to Zatu and they assured that I would receive a full refund. I still wanted the game and so I went to repurchase it but the price was different. I connected with customer support and they said they were not able to offer the price which I had bought the same game just days before. The only thing that they could say is that this situation is frustrating. This was my first attempt at purchasing a game and might be my last. Simply because of customer support.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’re genuinely sorry to hear about the issues you faced with your order and the subsequent price change. Your feedback is invaluable to us, and we’ll certainly take it on board to improve our service. We hope you’ll consider giving us another chance in the future.

Posted 3 months ago

“Can’t really write a review considering I still have not received my item. I’m starting to worry whether it will be here before Christmas or not.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We understand how concerning it is to wait for an order, especially with the festive season approaching. We're sorry for the delay and any stress it may have caused you. Please rest assured that we are working hard to get your item to you as soon as possible. If you have any further questions or need assistance, feel free to reach out. We appreciate your patience and understanding during this time!

Posted 3 months ago

“Honestly I'm not especially happy about my buy at Zatu. While prices are ok, receiving a box without any protection for the games is a big no for me. I bought 5 games, and the parcel was pretty banged up upon arrival, leaving dents on 3 out of 4 corners on the largest of the games. This could have been prevented, if only Zatu used some protection for the games inside the shipping box. I live in Denmark, so the box travels pretty far, and will often get some dents, and I believe it to be crazy to just have the games lying shifting around in the shipping box all the way from UK to Denmark, expecting the games to show up unharmed. I didn't buy discounted "dinged and dented" games here, but shipping games like this, will often result in the customer getting exactly that, but having paid full price.”

Helpful Report

Posted 3 months ago

We're sorry to hear that your recent experience with us didn't meet your expectations. We understand how disappointing it can be to receive items that are damaged due to insufficient packing—especially when they travel such a long distance. Your feedback on our shipping methods is invaluable, and we will certainly take it into account to ensure better protection for future orders. It’s our goal to provide a positive buying experience, and we regret that in this instance, we fell short. Thank you for taking the time to share your thoughts; we appreciate your feedback, and we hope to improve your experience with us moving forward.

Posted 3 months ago

“I have not received my order yet. It was supposed to come December 10th. Can you help me. ?”

Helpful Report

Posted 3 months ago

We're really sorry to hear that you haven't received your order yet.We understand how concerning this must be, and we apologize for any inconvenience this has caused you. Your situation is important to us, and we want to assist you in resolving it. We encourage you to get in touch with our customer support team, who will do their best to help you with your order. Thank you for reaching out, and we hope to turn this experience around for you soon.

Posted 3 months ago

“I placed order 3 weeks ago. And my package left UK 26.11 and disappeared for 3 weeks. It is nowhere to be found.”

Helpful Report

Posted 4 months ago

We're very sorry to hear that your package has gone missing after leaving the UK. We understand how concerning it is when an order doesn't arrive as expected. Please rest assured that we're here to help you resolve this issue. We appreciate your patience during this frustrating time and encourage you to reach out to our customer service team for further assistance. Thank you for your feedback, and we hope to turn this experience around for you.

Posted 4 months ago

Zatu Games is rated 4.8 based on 41,212 reviews