Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 41,212 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 41,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 8th April 2025

807

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two board games at the end of march and according to Zatu games they should have arrived around April 1 for a birthday on April 12. I am still waiting on these board games.”

Helpful Report

Posted 2 days ago

“They sent my parcel using the same shipping label as a previous order. Royal mail told me I had to pay £10 for the shipping to get the item. Item therefore came very late, Heard nothing from Zatu after.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We're sorry to hear about the shipping issues you encountered with your order and the subsequent delay. We apologize for any lack of communication and understand how important it is to keep our customers informed. Please reach out to our customer service team so we can assist you further and ensure this gets resolved. We appreciate your patience and hope to improve your experience moving forward.

Posted 1 week ago

“I have ordered my package the 10th of March and have still not recieved my package Even through i have waited 14 days”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We're genuinely sorry to hear that your package has not arrived yet and that you've had to wait longer than expected. Please reach out to our customer service team so we can assist you further and work towards a resolution. We appreciate your patience and understanding in this matter.

Posted 1 week ago

““I almost Lost my Investment But All Thanks to (florenceraphael330 @ gmail . com ) for Helping me recover my money Back.”

Helpful Report

Posted 3 weeks ago

“Unfortunately one of the worst online eshop for boardgames. I bought on their website a boardgame and it should have arrived in one week. After one week I asked them where is it and they say they activated an investigation with their courier and I should have to wait two more weeks. After two more weeks, they asked for another week. The item should have arrived, but it seems the information for the shipment are not correct, since they try to deliver, but they can't. Their courier can't do anything. And they don't answer to my request for help. After two months they get back the boardgame and give me a refund...”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We're genuinely sorry to hear about the problems you've experienced with your order and the lack of communication during this process. Your experience is important to us, and we sincerely apologize for any inconvenience caused. If you haven't already, please reach out to our customer service team so we can address your concerns directly. We appreciate your patience and anticipate to hear from you again.

Posted 3 weeks ago

“Did not even receive the order so waste of money. Was looking forward to it”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We're truly sorry to hear that your order didn't arrive as expected. We understand how disappointing it can be when you're looking forward to something and it doesn't come through. Please reach out to our customer service team directly so we can assist you with your concerns. We appreciate your patience and hope to resolve this for you soon.

Posted 3 weeks ago

“My parcel arrived, pratically destroyed and wet. Customer Service did not even bother replying back, even though I sent in my ticket in a couple of days ago. how sad and disapointing.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're truly sorry to hear about the condition in which your parcel arrived and the lack of response from our customer service. This is not reflective of the standard we strive for, and we understand how frustrating this must be for you. Please reach out to our customer service team directly, as we want to ensure your concerns are addressed. We appreciate your patience and hope to resolve this issue for you as soon as possible.

Posted 1 month ago

“Product shipped with label attached directly to the box of the product I ordered. As the box was a unique part of the product the, it was completely ruined as it had to be displayed/resold with the shipping label on it or a giant rip in the design.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're truly sorry to hear about the issue with your product packaging. We understand how important presentation is, especially for collectors. Your experience is important to us, and we strive to minimize problems like this. Please reach out to our customer service team so we can address your concerns directly. We appreciate your understanding and hope to improve your experience moving forward.

Posted 1 month ago

“Terrible service. In more than one month, I've emailed them three times, I've left messages on their Facebook and I've also DM'd them there, and no response still. They keep adding preorders of D&D that they can't fulfill and now refusing to give refunds. Absolutely do not recommend.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're really sorry to hear about your experience and the lack of communication you've faced. Please know that your concerns are important to us. We recommend reaching out to our customer service team directly, as they can provide you with the assistance you need. We're committed to improving and hope to regain your trust in the future.

Posted 1 month ago

“I did not receive my order! Your customer service is disgraceful.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We aim to provide timely support and resolve any issues as quickly as possible. Please reach out to us directly so we can assist you further. Your feedback is important to us, and we hope to have the chance to improve your experience moving forward.

Posted 1 month ago

“WARNING NOT PREORDER AND PAY FOR ITEMS FROM THIS RETAILER I have experienced a TOTAL LACK OF COMMUNICATION AND CUSTOMER SERVICE when trying to clarify if and when my order will arrive. My order was placed and paid for in good faith 3 months ago. I accepted that there might be around 2 months wait for the game I have ordered but Zatu customer services have subsequently not responded to my queries about it. I have checked Zatu reviews and realise that other customers have experienced similar/worse treatment from them and in some cases have waited years for preordered goods, without explanation or reimbursement. I wish I had checked the reviews before placing my order and would definitely have avoided using Zatu if I had.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. Your feedback is invaluable, and we are continually working to improve our customer service. If you would like to discuss this further or have any questions, please don't hesitate to reach out to our customer service team. We appreciate your patience and hope to regain your trust in the future.

Posted 1 month ago

“Stop cutting costs and put more packaging in your boxes. Yet another dented board game due to your shoddiness.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear that your board game arrived damaged and understand how disappointing that is. We take packaging seriously and will pass your comments along to our team for review. If you would like assistance or have further concerns, please reach out to our customer service team. Your experience is important to us, and we aim to improve wherever possible.

Posted 1 month ago

“I’ve yet to receive my order so can’t say I’m overly impressed”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope to have the opportunity to serve you again.

Posted 1 month ago

“It said next day delivery, but as soon as I paid it said 3-4 day delivery. Not going to be a repeat customer”

Helpful Report

Posted 1 month ago

We're really sorry to hear about the confusion regarding your delivery time. Your experience is important to us, and we’ll take your feedback seriously as we work to provide clearer communication in the future. We can see that you have paid for the standard delivery service, and we apologise for any confusion caused. If you have further concerns, please reach out to our customer service team – we’re here to help. Thank you for sharing your thoughts with us.

Posted 1 month ago

“I'd avoid after my recent experience. I paid for a game 3months ago and still not dispatched. They then increased the price and threatened to cancel it if I didnt pay up. When I pointed out they cannot change the price after I have paid for it they altered their T&Cs the same day to cover themselves. Shady practices”

Helpful Report

Posted 1 month ago

We're really sorry to hear about the issues you've faced with your recent order. We strive to provide clear information and reliable service to our customers. Please reach out to our customer service team, as we'd like to address your concerns and work towards a resolution. Thank you for sharing your feedback; it helps us improve our practices.

Posted 1 month ago

“Some of the figures had broken swords and arms and I have noticed it after I painted some of them.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about the condition of your figures upon arrival. It can be incredibly disappointing to find issues after you've put time into painting them. Your feedback is invaluable to us, and we take quality concerns seriously. Please don’t hesitate to contact our customer service team, and we’ll work to find a solution that addresses your concerns. Thank you for bringing this to our attention!

Posted 2 months ago

“From other reviews, seems like it’s fine for purchases from within Britain, but I don’t recommend it for international purchases. The shipping cost at checkout was pricey but doable… I figured it was worth it to buy from someone other than Amazon for a change. But when the package eventually came, I was told I had to pay an additional $10, because at shipping time they chose to pass the cost on to the receiver rather than paying it. At an additional $10 shipping, I wouldn’t have ordered from them at all (it feels petty but at this point I’ve paid twice the price of the game for shipping)… and it came a month later than the initial estimate. Overall a pretty frustrating experience.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about the challenges you've faced with your international order. Your feedback regarding shipping and delivery times is invaluable, and we'll work on improving these aspects of our service. If there's anything we can do to rectify this situation, please get in touch with our customer service team. Thank you for sharing your experience; it helps us make the necessary improvements.

Posted 2 months ago

“No Transparency. Misleading Item Availability. Slow and Alientating Support”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about your experience with our service. Transparency and timely support are critical to us. Your concerns about item availability are noted, and we appreciate you bringing this to our attention. Please reach out to our customer service team directly, and we'll do our utmost to address your issues and restore your confidence in us. Thank you for your feedback; it helps us improve.

Posted 2 months ago

“The after-sales service is disgraceful. My order arrived late, incomplete, and the only solution you offered was a ridiculous discount for your mistake. Do not recommend this store at all, especially if you're ordering from Europe.”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about your experience. It's never our intention to let our customers down, and we understand how frustrating it must be when things don't go as planned. We appreciate your feedback, and we want to assure you that your concerns are taken seriously. If there's a way we can assist you further, please reach out to our customer service team directly. Thank you for sharing your thoughts with us.

Posted 2 months ago

“Comes with masses of non-recyclable expanded polystyrene packaging even though none of the contents were breakable. My child doesn’t seem hugely interested in the games Sleeping Queens and Quirkle.”

Helpful Report

Posted 2 months ago

We're sorry to hear that you're not satisfied with the packaging of your product. Unfortunately, any packaging within the product itself is outside of our control, but we do strive to ensure our products are well-protected during shipping. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. If there's anything we can do to help improve your experience, please let us know!

Posted 2 months ago

Zatu Games is rated 4.8 based on 41,212 reviews