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Zatu Games Reviews

4.8 Rating 38,268 Reviews
95 %
of reviewers recommend Zatu Games
4.8
Based on 38,268 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Great selection of products and competitively priced. Also fast delivery.👍
Helpful Report
Posted 20 hours ago
I'm so excited, can't wait to play all the games. They arrived in a very good condition, took a while but that's because I live far away. Otherwise I will order again from them. Thank you very much
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Posted 20 hours ago
Thank you for your enthusiastic review, Sara! We’re delighted to hear that your games arrived in great condition and that you’re looking forward to playing them. We appreciate your understanding regarding the delivery time, and we can't wait to see you back for your next order. Happy gaming!
Posted 18 hours ago
This is a Christmas gift so can't give feed back but I'm sure it will be ok well packaged and arrived on time thank you
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Posted 20 hours ago
Thank you for your kind review, Lynda! We're glad to hear your order arrived on time and well packaged. We hope the recipient enjoys their Christmas gift! Wishing you a joyful holiday season, and we look forward to seeing you again soon!
Posted 18 hours ago
I have never had an issue with Zatu before, but when something went wrong with my latest order their response was awful. I made an error with my delivery address due to auto-complete altering my previously entered address when I filled in my card details. I only noticed this when I received my order confirmation, but instantly raised a ticket as this was the only means of contacting Zatu on a Saturday. Sadly Zatu's processes did not spot this before they dispatched my package. The following day (I had paid for next day delivery as it was wanted quickly) Royal Mail could not deliver as it was an invalid address. The games were finally returned to Zatu on the following Wednesday (4 days after ordering was submitted), so I called Zatu to arrange redelivery. I was forced to pay a further £3 for the privilege of having my package delivered to the correct address, but I was told it should be with me in the next couple of days. When this time period passed, I called again and was told that they couldn't do anything as it was up to the warehouse to sort it out and I should be patient. The following Tuesday when my games still hadn't arrived (10 days after I placed my next day delivery) I started a webchat with Amy, who is the sole person from Zatu to come out of this sorry tale with any praise. She sought to chase people down and ensure that my delivery was sent asap and to her credit it arrived the following day. The games were supposed to be a birthday present and they arrived a week after the birthday, which is unacceptable when I paid for next day delivery (and then paid again).
Helpful Report
Posted 20 hours ago
We're really sorry to hear about the issues you experienced with your order. It's frustrating when things don't go as planned, especially when timely delivery is important for a special occasion. We appreciate your detailed feedback regarding the auto-complete error and the communication challenges you faced. It's clear that we fell short this time, and that’s not the experience we want for our customers. Thank you for acknowledging the efforts of the team, and please know that we will take your comments on board to improve our processes moving forward. If you need further assistance, don’t hesitate to get in touch with our customer service team.
Posted 34 minutes ago
Reliably the cheapest and best boardgame retailer in the UK, and nice to support a UK independent buisness.
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Posted 20 hours ago
Thank you for your fantastic review, Victoria! We're delighted to be your go-to board game retailer and really appreciate your support for UK independent businesses. It's our mission to provide the best value and service, and we're glad to hear you're happy with us. Looking forward to your next visit! Happy gaming!
Posted 18 hours ago
Excellent choice, fair prices and quick delivery, can't complain!
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Posted 21 hours ago
Bought a selection of dice. Good value for money and came when promised.
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Posted 22 hours ago
All games are very different, alot are family fun.We have had great times with all of the games we have bought from you.
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Posted 23 hours ago
Thank you for your fantastic review, David! We're thrilled to hear that you and your family are having great times with the games you've purchased. It’s always wonderful to know our selection brings joy and fun to your gatherings. We appreciate your support and look forward to helping you find even more games in the future! Happy gaming!
Posted 18 hours ago
Slight crack to case but guess that's shipping for ya. Great service, delivery speed and cost so other than that top job.
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Posted 23 hours ago
Thank you for your thoughtful review! We’re glad to hear you were pleased with our service, delivery speed, and cost. We understand that shipping can sometimes lead to minor issues, and we appreciate your understanding. We look forward to serving you again soon!
Posted 18 hours ago
Every time I order from Zatu I’m happy with the price ✅ the delivery ✅ and the range of products ✅ It’s the only store I use for my new games and gifts for family and friends.
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Posted 23 hours ago
Thank you for your fantastic review, Steve! We're so glad to hear you're happy with our prices, delivery, and range of products. It's awesome that you choose us for your new games and gifts. We truly appreciate your support and can't wait to see you again for your next order! Happy gaming!
Posted 18 hours ago
Great games, great prices!!
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Posted 23 hours ago
Easy to order and the games arrived promptly. Good advice to keep pre order and games in stock separate.
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Posted 1 day ago
Thank you for your fantastic review! We're so glad to hear that your ordering experience was easy and that your games arrived promptly. Great tip on keeping pre-orders and in-stock items separate—it's always a pleasure to help our customers navigate their orders smoothly. We appreciate your support and look forward to seeing you again soon! Happy gaming!
Posted 18 hours ago
Delivery was everything you could expect. The items were not damaged and it arrived relatively quick. The tracking information was clear and i knew when to expect my delivery. Thank you zatu! I kept everything and was very satisfied with the products.
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Posted 1 day ago
Thank you for your wonderful review, Niels! We're thrilled to hear that your delivery met your expectations and that everything arrived in perfect condition. We pride ourselves on clear tracking information to keep you informed, and we're so glad you were satisfied with your products. We look forward to serving you again soon! Happy gaming!
Posted 18 hours ago
Excellent service
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Posted 1 day ago
Always excellent products at such a good price.
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Posted 1 day ago
Really easy to order and quick delivery. Back order fulfilled extremely promptly too!
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Posted 1 day ago
Thank you for your wonderful review, Matt! We're thrilled to hear that you found the ordering process easy and enjoyed our quick delivery service. It’s great to know we fulfilled your backorder promptly as well. We truly appreciate your feedback and look forward to serving you again soon! Happy gaming!
Posted 18 hours ago
Speedy delivery and keen pricing as usual.
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Posted 1 day ago
Great service from Zatu as always, good selection of items, found exactly what I needed and so easy to order. Thanks Zatu
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Posted 1 day ago
Thank you for your wonderful review, Robert! We're thrilled to hear that you found exactly what you needed and that ordering with us was a breeze. We pride ourselves on our selection and service, and it’s great to know we hit the mark with you. We can't wait to welcome you back for your next order. Happy gaming!
Posted 18 hours ago
Quick delivery Good quality products
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Posted 1 day ago
Great games, quick delivery and well packaged too - my go to games supplier!
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Posted 1 day ago
Thank you so much for your wonderful review, Avril! We're thrilled to hear that you had a great experience with our games and that our quick delivery and packaging met your expectations. We appreciate your loyalty and look forward to being your go-to games supplier for many more gaming adventures! Happy gaming!
Posted 18 hours ago
Zatu Games is rated 4.8 based on 38,268 reviews