Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 39,668 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 39,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th January 2025

Philipe P

Zatu Games 5 star review on 12th January 2025

Alice L

Zatu Games 5 star review on 11th January 2025

Maksym 6

Zatu Games 5 star review on 6th January 2025

Stacey C

781

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's the best board game store I ever bought a game. At Christmas time, I had a problem with a local store where I purchased Cascadia, but I was unaware they didn't have it in stock, it took 4 days for them to tell me, then I found Zatu and bought it, but I was certain they wouldn't be able to deliver before Christmas, for my surprise they made it! What a Christmas gift. Thank you so much, guys.”

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Posted 3 days ago

“Game was well packaged and arrived in good time. An excellent service!”

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Posted 3 days ago

“I've been really happy with everything I've bought, arrives quick, fair prices, great quality. No notes.”

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Posted 3 days ago

“Kelp is a very interesting asymetrical game. My partner and I are always looking for fun games and we thought we would give kelp a try. Games like wingspan and terraforming mars are good fun but we are playing in parallel while Kelp has our game play affecting the other player which is alot more involved. My biggest issue with the game is that it is very difficult for the shark to win but being risky pays off!”

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Posted 3 days ago

“Spot on! Good comms. Swift delivery. Excellent quality. As always.”

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Posted 3 days ago

“Easy to order, great price and prompt delivery, very hsppy”

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Posted 3 days ago

“Collectible item was ordered before Christmas but packaging was damaged due to poor packing. It was returned without acknowledgement of receipt. It took contact to find that it had been received and then I was just refunded for the item without out contact or explanation that the item was out of stock.”

Helpful Report

Posted 3 days ago

Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We understand your frustration with the damaged item and the delay in dispatch. As the item wasn’t immediately available for shipment, our returns team was unable to offer a replacement at that time. However, we made sure to process a full refund for the damaged item as quickly as possible. If there’s anything else we can assist you, please reach out to our customer support team.

Posted 2 days ago

“The games I ordered arrived in good time and were well packaged. I really like the reviews on Zatu - the ones by the company are especially useful in helping decidev whether a game would be right. Will definitely use them again.”

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Posted 3 days ago

“What an excellent company fast delivery and amazing prices my place to go for all my goodies.perfect”

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Posted 3 days ago

“I am a fan of Zatu for all my online purchases. Zatu is always professional and have a comprehensive catalogue”

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Posted 3 days ago

“Made many purchases over the past few years. Items have always been delivered in pristine condition, on time and nicely packaged when using the gift wrap option”

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Posted 3 days ago

“I’ve shopped with Zatu games a number of times for my children and husband and they are consistently the most reasonable on price and postage and reliably efficient at getting things sent out to us quickly. Thoroughly recommend Zatu!”

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Posted 3 days ago

“Orders are always quickly dispatched, even during busy periods like Christmas.”

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Posted 3 days ago

“An amazing online store with a wide variety of products at great prices. Shipping is fast and cheap.”

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Posted 3 days ago

“My 8 year old granddaughter absolutely loves Dixit, a game of imagination.”

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Posted 3 days ago

“Quick delivery and products in good condition”

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Posted 3 days ago

“Great service and products!”

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Posted 3 days ago

“best prices around”

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Posted 3 days ago

“Great choice of games, great pricing and swift delivery. Thank you”

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Posted 3 days ago

“Very fast delivery, great product. Will definitely buy from again.”

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Posted 3 days ago

Zatu Games is rated 4.8 based on 39,668 reviews