Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 41,212 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 41,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 8th April 2025

807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased the Pathfinder starter kit from Zatu games. Once again it was a five star transaction. To be honest, I had in my Amazon basket ready to check out when I remembered Zatu. The price was the same, delivery time about the same , but I know with Zatu I am supporting a small local business and helping pay someone's salary. I know it's hard for small businesses to compete with global giants, and if we don't use them , we lose them. And I never forget a good turn. Some years ago my son was very ill and we planned a D&D game for his birthday , but Amazon let us down and the book didn't come. The guys at Zatu rushed the order and got it to him in time. Since then we have bought a few items and always had perfect service, but then he moved from D&D to Pathfinders. I am so used to shopping Amazon for other things I was about to buy it when I realised Zatu probably stocked it as well. I believe such excellent customer service deserves customer loyalty. Thanks again.”

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Posted 2 days ago

“I appreciate the quick service Zatu provides. The packaging and protection for my games come well supported to minimalise bumps and scratches. 👌🏼 The deals that are exclusive are just so awesome!”

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Posted 3 days ago

“I got my preordered game sooner than expected, so very happy with that. Duetifully packed and shipped with care, as well.”

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Posted 3 days ago

“Mixed experience, had two issues and the customer service was great with one issue but refused to help or look further into the issue with the other one. Will not order here again unfortunately due to the negative experience weighing in more than the positive.”

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Posted 3 days ago

“Items arrived promptly”

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Posted 3 days ago

“Very fast international delivery, good quality product :)”

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Posted 3 days ago

“Ships fast”

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Posted 3 days ago

“Product arrived on time and just as expected, can’t ask for much more.”

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Posted 3 days ago

“Zatu is a website where the arrangement is very big. It is reliable and has almost no problems shipping to countries outside of the UK. I'm very pleased. The shipping outside of the UK can be a bit delayed, however, you are informed about this before you make the purchase. Very pleased and a lot of discount that make customers eager for a next visit.”

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Posted 3 days ago

“Speedy delivery, lots of choice with games, always happy with the service”

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Posted 3 days ago

“Always use Zatu, great prices and quick delivery”

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Posted 3 days ago

“Prompt service. Packaged well for shipment. Thank you Zatu.”

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Posted 3 days ago

“Fast Shipping, but it arrived not new. Bumped edges, unfortunately. Not optimal packaged. Glad to not have paid the full price, and to find this book, of course.”

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Posted 3 days ago

Thank you for your review. We appreciate your feedback and are glad to hear that you received your order quickly. However, we’re sorry to learn that the condition of the book wasn’t up to your expectations and that the packaging could have been better. We want our customers to be happy with their purchases, and we take your concerns seriously. Please don’t hesitate to reach out to our customer service team and we can resolve this for you. Your satisfaction is important to us!

Posted 3 days ago

“Happy with pre-order purchase! Thanks!”

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Posted 3 days ago

“A rare example of a store that provides consistent quality, speed, availability and variety of products on a premium level.”

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Posted 4 days ago

“Excelent price, service and delivert. For me leaving in Germany is very veey difficult to find a place where to buy games in English... now that issue is solved. The great reviews you can find on the webpage help you a lot to choose between the big amount of games within their catalog.”

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Posted 4 days ago

“Shipping in EU with perfect timing. The packaging is ok, could be slightly better. The items are in pristine conditions. I'll order again.”

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Posted 4 days ago

“Always very happy with my orders from Zatu”

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Posted 4 days ago

“Always delivered on time”

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Posted 4 days ago

“Great site. Good prices, quick delivery, good service all round.”

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Posted 4 days ago

Zatu Games is rated 4.8 based on 41,212 reviews