ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.38

4.4 Rating 2,112 Reviews

84 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price with discount. Only issue is there’s a small mark on the polo shirt. I emailed Zap just to say I would keep the shirt but they should be more observant in their quality checks before dispatching their items. Unfortunately they have not replied which to me is bad customer service.”

Helpful Report

Posted 2 months ago

“Decent company”

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Posted 2 months ago

“DPD are rubbish, can not divert your parcel to a pick-up point, can not pick your parcel up from there depot. No weekend delivery. Pants.”

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Posted 2 months ago

“Great price, slow problem marred shipping.”

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Posted 3 months ago

“Not quite happy because it’s too big”

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Posted 1 year ago

“I have bought many times through the site never had problems always on time with delivery, excellent prices, but this time a terrible disservice because I have sent two emails, sent whastapp messages and I have never been contacted again and I have never received an answer.. very bad about this”

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Posted 1 year ago

“DPD have sent back so needs re sending please”

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Posted 1 year ago

“Unfortunately not been able to be in for delivery.”

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Posted 1 year ago

“Generally you are on point Zap, however in this instance I ordered goods this time ,that apparently were in stock on your website but not physically in stock. I received and emailed confirmation of the order but received no shipping email in the coming three days. I then phoned in to find out what was happening and was advised that the Versace trainers were not in stock and that someone should have contacted me to advise. On this occasion your customer service was poor l, as you should have let me know once you’d received my order. Respectfully I recommend you only display live stock levels in future as to not cause disappointment to your clients, or be more on point informing your clients if your choose keep the status quo. Thanks”

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Posted 2 years ago

“I'm a repeat customer, I would usually give a 5 star rating! However this time I bought a Fendi denim jacket as a gift to give someone, from my experience it should have come with the usual Fendi packing or Findi bag. However it come in a Fendi plastic bag which was not the actual bag as it had a different discription to the actual product. Disappointed this time.”

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Posted 2 years ago

“limited shipping and tracking information available item has not arrived on date no updated information no consideration for customer inconvenience and time”

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Posted 2 years ago

“ZAP Clothing is a great place to order designer items from. The only downside to their return process is that it is not free. Other than that, they are great. I had to pay for return shipping which wasnt the best.”

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Posted 2 years ago

“Made me pay for shipping after i already purchased my items”

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Posted 2 years ago

“Old website was buggy. New website has better interface but still sluggish. Used to have better deals than they do these days. I still shop there tho”

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Posted 2 years ago

“I have bought with you before to Colombia, but a long time ago your page was bad because it says that they ship to the whole world and the shipment to my country does not now say the price.”

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Posted 2 years ago

“My original order had free shipping but I was asked to pay extra separately through Paypal”

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Posted 2 years ago

“The goods arrived in good time. Unfortunately the jumper was to big. To return it I have to pay. This is the first shop that I brought a high end designer clothes off where I have to pay to return.”

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Posted 3 years ago

“Ordered a few items from this store online and from the store and never had a problem until my item went missing through there courier and they refused to refund even though they know the deliver company have tole them that they have lost the parcel which is a terrible way to operate on such high value items”

Helpful Report

Posted 3 years ago

“Placed an order there was a option for a Saturday delivery £25 it’s Wednesday today still not had my delivery? What’s the £25 for then ? Surely I deserve a refund ?”