ZAP CLOTHING Reviews

Name: ZAP CLOTHING
Rating: 4.39

4.4 Rating 2,037 Reviews

84 %

of reviewers recommend ZAP CLOTHING

Company Reviews

Metrics

Info

4.4

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About ZAP CLOTHING:

ZAP specialise in designer fashion for men, an official stockist of brands including Gucci, Moncler, Givenchy, Valentino, Lanvin and DSquared2

Visit Website

Phone:

020 8505 9221

Location:

65 Queens Road, Buckhurst Hill
IG9 5BW

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ZAP CLOTHING 5 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery!”

Helpful Report

Posted 1 year ago

“Firstly ZapClothing on their website states they ship packages in their company boxes. However my order Zap 58141 was packed in a plastic bag with no cushioning. UPS has certified being liable for The package being damaged. Pursuant to which UPS issued official statement certifying this. I have attached it onto this review. This claim notification in an agreement by UPS to pay Zap. When a carrier accepts liability for causing damage or loss to shipment resulting in non-fulfillment of goods; It asserts the right of the buyer entitled to a refund. However ZapClothing have deceived me for providing a refund. Zap said A refund will be processed once UPS has paid the claim. Firstly This is an invalid and unenforceable policy as As buyers right to a refund Is determined if the carrier accepts their liability causing non-fulfillment of order. Furthermore, Zap said it submitted the claim payment documents required to process the claim payment to UPS on February 1, 2023. However, on February 14th 2023 I have received a letter directly from UPS headquarters stating that UPS has still not received claim payment documentation from ZapClothing required to process the claim payment. It has been 18 days since zap falsified it submitted the documents . However UPS still not has received any claim payment documents. This Establishes Zap uses the false pretext to withholding the refund until it receives claim payment from UPS as ZAP intentionally does not even fulfill requirements for receiving claim payment so they can just give the buyer a run around/ it gives Zap an excuse to avoid processing a valid refund.”

Helpful Report

Posted 1 year ago

“Always got what I need, good sales and professional service”

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Posted 1 year ago

“Excellent price with the fastest delivery. The best!”

Helpful Report

Posted 1 year ago

“Clothings in excellent condition but the packaging is extremely poor.”

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Posted 1 year ago

“Very good service!0”

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Posted 1 year ago

“best shop ever!”

Helpful Report

Posted 1 year ago

“I ordered my stuff from Pennsylvania USA and I was skeptical at first but I was pleased with the service. Got my stuff in 3 days and it was quality. Told all my friends, even the ones in the UK. My new Fav store.”

Helpful Report

Posted 1 year ago

“Online ordering is good had a problem with my parcel going missing as the dpd driver left a pair of £400 trainers outside next to a bin. It taken zap 3 weeks to try and resolve the matter and we are still no further forward online customer service is slow and poor response rate Not recommended only shop when you see a bargain or you cannot find the item from a larger retailer very unprofessional”

Helpful Report

Posted 1 year ago

“Best shop in the world!”

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Posted 1 year ago

“Price was 30% less than other retailers and service was awesome. Product arrived in two days and ZAP kept us updated on status via email. Would use them again.”

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Posted 1 year ago

“They charge for express shipping and do not ship express. They just send confirmation of a pre paid label. It’s been 5 days and I still have no updated tracking information.”

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Posted 1 year ago

“Sneakers d&g. Nice shoes good price”

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Posted 1 year ago

“Big discounts for a big brands”

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Posted 1 year ago

“Excellent service, website was easy to use and the delivery is fast quality service”

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Posted 1 year ago

“nice and fast delivery”

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Posted 1 year ago

“BEST STORE EVER !”

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Posted 1 year ago

“Great website to shop from Amazon big Brand, great deals of January 2023, highly recommend. Thank you”

Helpful Report

Posted 1 year ago

“Great store! Amazing fast delivery! Will keep buying here”

Helpful Report

Posted 1 year ago

“Customer service was very helpful. They also shipped both of my orders 1 day after order placement.”

Helpful Report

Posted 1 year ago

ZAP CLOTHING is rated 4.4 based on 2,037 reviews