Your Survey Ltd Reviews

Name: Your Survey Ltd
Rating: 4.64

4.6 Rating 636 Reviews

97 %

of reviewers recommend Your Survey Ltd

Company Reviews

Metrics

4.6

Based on 636 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Phone:

0845 299 6304

Email:

sales@homeandbuildingsurveys.co.uk

Your Survey Ltd 5 star review on 16th May 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt, easy to read and covered all I required. Thank you”

Helpful Report

Posted 8 years ago

“was quick and on time”

Helpful Report

Posted 8 years ago

“The report and survey was very good - of a high standard - however, the booking of it was terrible. We originally booked a survey that was cancelled because one of your staff wrote down the wrong number of the card for payment. I then had a call from the vendor of the property stating that the next survey was cancelled because of payment problems - which was very indiscreet of your company and was untrue! A girl from your company then telephoned - she had no record of my previous conversation with your staff - at which point I considered it might be a scam and was just going to cancel!! - she again took details and the survey was left for yet another week The survey report is excellent and if I had not had the problems with administration I would have given 5 stars based on the report - but to be honest you are lucky to get 3! :-(”

Helpful Report

Posted 8 years ago

Thank you for your review, we do take on board your comments in efforts to further develop our customer service. With regards to the change of the booking date, we held the original date up until the day before inspection and called you several times in-between as we had the wrong payment details, I know you feel this was our fault but this could have easily been miss communicated over the phone. As we were not able to get hold of you (I believe we did leave voice mails) unfortunately we had to cancel the inspection. We can not send the surveyor to inspect without payment as in some instances a customer may change their mind. Once you got back in touch we re-booked as soon as possible. I am sorry for any inconvenience this caused, we did try several times to contact you before cancelling the booking, as you can imagine we did not want to loose your custom. Its great to hear that you are happy with the surveyors report and I do hope that you would use us again in the future.

Posted 8 years ago

“Survey was carried out within 7 days mentioned. Results received very quickly. An excellent and comprehensive report which has been acted upon. Thankyou Your Survey.”

Helpful Report

Posted 8 years ago

“Very happy with survey and communication Done quickly”

Helpful Report

Posted 8 years ago

“fast and efficient service.”

Helpful Report

Posted 8 years ago

“Fast and efficient service right from the start. Survey was emailed within 3 days and was very detailed even though we only requested a Homebuyer Report.”

Helpful Report

Posted 8 years ago

“easy to use prompt efficient friendly”

Helpful Report

Posted 8 years ago

“I received a very thorough survey report, which addressed all the keys points I required. I especially appreciated the guidance around repairs and maintenance on various issues in the house. I am very happy and would recommend your service. Thank you”

Helpful Report

Posted 8 years ago

“The proceedure from start to finish was very professionaly, the surveyors report contained all the imformation required.”

Helpful Report

Posted 8 years ago

“Survey as detailed and informative as required.”

Helpful Report

Posted 8 years ago

“Clear explanation of each area of the property and any problems that may be encountered. Good price.”

Helpful Report

Posted 8 years ago

“very prompt and very good”

Helpful Report

Posted 8 years ago

“Carried out quickly and efficiently. Didn't have to wait too long for the detailled report.”

Helpful Report

Posted 8 years ago

“Very pleased with your prompt, efficient service and detailed RICS Homebuyers Report. Thank you”

Helpful Report

Posted 8 years ago

“The person who took the first call at the centre was very professional, she made me feel at ease and explained everything in detail, gave me some good choices and decent advice. They made sure that documentations were not delayed by their follow up protocol. They both rang and emailed me through the whole process, making it so much less stressful. Thank you very much, I shall definitely be recommending friends and family to this service.”

Helpful Report

Posted 8 years ago

“Very quick to follow up quote. Good VFM, but had to be chased for the survey results (arrived by e-mail on the evening of the 5th working day after inspection - which is too long a wait in our opinion).”

Helpful Report

Posted 8 years ago

“We have had many surveys but none as good as the one we have had with your company,we are now in great thought as to weather to go ahead with this property”

Helpful Report

Posted 8 years ago

“The report was quite detailed and highlighted problems I had not noticed”

Helpful Report

Posted 8 years ago

“A flawless experience. Quality from start to finish and best of all is the price you pay!”

Helpful Report

Posted 8 years ago

Your Survey Ltd is rated 4.6 based on 636 reviews