Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.28

4.3 Rating 1,909 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and customer service, we have had a Jump King Trampoline for several years and purchased spare to keep it in repair. We have however, just had to wait some 8 months for parts which has been very frustrating. Product is very good quality.”

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Posted 1 month ago

“Polite and easy delivery”

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Posted 6 months ago

“1st class service from order to delivery, not assembled trampoline as for a Christmas present.”

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Posted 6 months ago

“Son is very happy with product jump king swing only fault the stakes for securing could be longer very happy”

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Posted 7 months ago

“Prompt delivery as promised.”

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Posted 10 months ago

“Easy purchase with dates communicated. TNT were a day late though. Check where the parcel is for realistic arrival to save waiting in for it.”

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Posted 10 months ago

“Trampoline seems good quality. Instructions not clear with illustrations inaccurate for first 3 pages. Needs to be clearer as to which way the connecting parts face.”

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Posted 11 months ago

“No problem at all with the equipment itself. But the delivery service (TNT) was very poor. Waited all day for the delivery which did not arrive. It finally came the following day, with them trying to say we tried to change the delivery address,we had no reason to change it.”

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Posted 11 months ago

“Fast delivery. Good packing.”

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Posted 11 months ago

“Ordered a safety enclosure for 12 foot Jumpking trampoline. We have had the trampoline for 20 years and delighted that we can still get spares for it. It is a very strong trampoline. We have managed to replace worn out netting, and pad. We haven't needed to replace the bed yet, it is still in good condition as we store it away during the winter. Jumpking service and delivery is very good. The only reason I have given 4 stars instead of 5 is because I emailed to make an enquiry but didn't receive a reply.”

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Posted 11 months ago

“Very quick delivery. My only concern is that we didn’t have notification of delivery date. Luckily someone was in the house to accept the order”

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Posted 11 months ago

“All good so far. Instructions could be clearer, but the materials look and feel high quality. Delivery was quick as well. Took a couple of us, around 4 hours in total.”

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Posted 11 months ago

“Trampoline is absolutely brilliant - sturdy, great size, really good quality and exactly as described. Would 100% have been 5/5 only the instructions were pretty hopeless - we had to make and remake a few bits a couple of times which would have been easily resolved if the instructions had been clearer. Would 100% recommend the trampoline but it took us 5 hours when it said 2!”

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Posted 11 months ago

“Bonjour le colis a été reçu dans les temps, montage facile et notice claire. Le trampoline a une belle finition et semble très robuste. à voir dans le temps mais nous sommes très content. et Service client très bien.”

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Posted 1 year ago

“Delivered in good time.”

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Posted 1 year ago

“Great trampoline”

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Posted 1 year ago

“Swing frame ok to put together. Not easy but ok, the seat however was another matter and took longer to build. It was a reall challenge and very fiddly to do. Instructions were not very clear, very limited and in black and white only so that didn't help. No video available on website to help either when I looked in desperation. Anyway eventually got everything done and presented it to my son who was very happy with the swing thank goodness.”

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Posted 1 year ago

“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”

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Posted 1 year ago

“I purchased the UFO swing. It's great fun for the kids. Delivery was absolutely atrocious though. Not Jumpking's fault directly but their delivery partner FedEx are awful. Was accused of having received my parcel when infact It had been delivered elsewhere. Took me having to persuade their customer service that I had been contacted by someone over Facebook to tell me that the parcel (with my name and address on it) was with them instead. If it hadn't been for that person's honestly, I would have never known where my parcel was as FedEx were oblivious! Parcel ended up being very late which meant my children were disappointed. Has sadly put me off ordering the trampoline I had planned for my son's birthday.”

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Posted 1 year ago

“Sent an email on website,response was quick ,Very helpful lady good service .”

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Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,909 reviews