Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.28

4.3 Rating 1,909 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new trampoline bed. A few days later order cancelled as not in stock. When will it be re-stocked? Probably not this year! 2 stars as at least they refunded me.”

Helpful Report

Posted 7 months ago

“Great trampoline but terrible issues with the delivery not arriving when promised, on a few different occasions.”

Helpful Report

Posted 7 months ago

“I can’t review our trampoline as it has not been delivered. Despite paying £69.99 for delivery our trampoline is over 1 week late and I’ve yet to hear back from customer service with regard to what’s causing the delay and when we can expect it. While JumpKing appeared to have dispatched it on time the courier company seems I’d be falling seriously short.”

Helpful Report

Posted 8 months ago

“Delivery fast. After care and product quality poor. Following delivery, I have raised an email to discuss broken plastic on the ladder, missing V rings on the mat to hold the springs and a dodgy zip - not what you expect from a product retailing at over £1000 No reply”

Helpful Report

Posted 9 months ago

“Trampoline arrived in good time but a bar on one side of the trampoline has buckled in within a week of erecting it, sent an email about it but no response. Didn’t want to write this as a review but I’m not getting a response from a kind email.”

Helpful Report

Posted 10 months ago

Good afternoon, I replied to your email this morning, please do send us images and we can advise for you. I look forward to hearing from you.

Posted 10 months ago

“We still haven't received the purchase....emailed to try and locate my order.”

Helpful Report

Posted 1 year ago

Dear Mr Bailey, I am sorry your items took longer than expected to arrive with you. I have tracked all these items and can see they have now all been delivered. Please do let us know if we can assist with anything else. Kind regards.

Posted 11 months ago

“We tried to assemble this product for Christmas day and it was so difficult we had to give up. Such a shame.”

Helpful Report

Posted 2 years ago

“Order a spare leg piece for trampoline which turned out to be the wrong size. Disappointed that JumpKing offer no exchange service or any support with returns compared to other retailers.”

Helpful Report

Posted 2 years ago

“All started well enough, my enquiry regarding the size of clamps being answered with a very detailed and helpful email containing requested dimensions. Opted for the large clamps and waited, hoping that my delivery would arrive in time for Saturday. I should add the estimate indicated it would. I believe it was late Thursday that the delivery tracking still showed not dispatched. I called to check the order, eventually getting through. I was advised along the lines of “yeah it hasn’t been processed yet because of a warehouse photoshoot”. Fair enough, the lady then advised she would message them to make sure it went out Friday. Now here is the weird bit, she said to me “one set of large clamps” to which I clarified very clearly that my order was in fact for two sets of clamps. With that agreed I thanked the lady and it was left there. Fast forward to Saturday, surprise surprise one set of clamps arrived. I wondered if there was a link to only the one set arriving and the lady on the phone….I will never know. Bit miffed, I then had to wait until Monday to call in. Spoke to somebody different who despite not being very apologetic did agree and deliver on getting some more sent out straight away. To rub salt into the wound the second set that arrived were , despite being the same size, were slightly different, better quality clamps. In fact, I wish I had received two sets like this. So in summary, not a terrible experience but I wouldn’t say it was good either. It would certainly make me think twice before ordering from Jumpking again.”

Helpful Report

Posted 2 years ago

“Hi! Purchase was straightforward with helpful info on site but I haven’t received the product yet and don’t seem to have received any order confirmation or updates (have checked junk mail). Please could you help? Many thanks Emily”

Helpful Report

Posted 2 years ago

“Ordering straightforward. Items instructions on both the trampoline (ordered through John Lewis) and tie down kit are very poor.”

Helpful Report

Posted 3 years ago

“Still waiting delivery, only part delivered to date”

Helpful Report

Posted 3 years ago

“Not great so far. Ordered a trampoline cover almost a month ago. I had to ask for the tracking information as it wasn't sent out. When I did receive it, the info stated delivery Tuesday 5th October. Still hasn't arrived.”

Helpful Report

Posted 3 years ago

“Only one issue with this item is not waterproof so no big difference with it fair enough keep bard's poop of.”

Helpful Report

Posted 3 years ago

“I've always been very satisfied with Jumpking trampolines - I never look anywhere else. Overall, it's a good trampoline but two sections of the net poles shouldn't have passed quality control. A width pole and corner section didn't fit so we have a corner that basically hangs. I have provided pictures. It's absurd that it's recommended that you check all the items before accepting the delivery - what delivery worker will patiently wait for you to approve the delivery?”

Helpful Report

Posted 3 years ago

“I still haven’t received it. Nobody can tell me when it will arrive.”

Helpful Report

Posted 3 years ago

“Impossible to get anyone to call me back to answer a question about what I needed, so in the end I have ordered and I hope that it works”

Helpful Report

Posted 3 years ago

“Ordered a small plastic bung costing £3.50 and the postage was £7.00. Ludicrous”

Helpful Report

Posted 4 years ago

“Item was a good fit. However, material very thin and light and thus overpriced.”

Helpful Report

Posted 4 years ago

“The instructions are terrible. One section didn't even correspond with the components we had. Also, one of the pieces is missing a slot for a spring and the red plastic cover piece on the ladder is split and broken. Disappointed as it cost a lot and would have expected a lot better. The trampoline itself seems pretty good but overall cannot recommend.”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,909 reviews