Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.28

4.3 Rating 1,909 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trampoline is very good and well used but don't expect to get replacement parts. Ordered a new net 4th April and I'm still waiting! I have paid, I was told there was a delay but 6+ months?! I now can't get a response to my emails, facebook message no response and phone always answer machine even if you phone in the very restricted time frame the message states it is open. Jumpking have my money but 6 months down the line I have nothing for it.”

Helpful Report

Posted 5 months ago

Hi Carol, Thank you for taking my call today. As discussed we are expecting the nets to arrive in the new year. Our phone number is 01473 747792 and email is customerservice@yjeurope.co.uk, I believe you had been contacting our re seller at Jumpking.co.uk. I am sorry there has been a wait for these nets.

Posted 5 months ago

“Still waiting for a reply for two item one return still don't know if you have received it and two still not received the new tapis.. tried calling no reply tried email no reply .so all not so good..👎”

Helpful Report

Posted 7 months ago

“Ordered some new bits for my trampoline as it was getting a bit worn also ordered a cover this time to keep it clean in the winter etc. received two items no cover, emailed them they said it’s there check the packaging, yes I done that I’m not stupid no reply from them despite a lot of emails. Can’t ring them as their opening hours aren’t convenient for when I’m at work. Got onto Klarna hopefully they will sort it im not paying for an item I didn’t receive.”

Helpful Report

Posted 10 months ago

Hi Hannah, sorry for the delay, as confirmed in email we are re-dispatching a cover for you and expect this to be with you in the next few days.

Posted 10 months ago

“I am very upset, I followed their measurements instruction the net came out small, I ordered another one which is bigger it’s been almost 3 weeks they didn’t send it, won’t answer the phone, emailed them they told me you’ve order a different size it won’t fit in your trampoline, so why almost 3 weeks I’ve kept my money and may be ordered for someone else!!! Ooh sorry we will send your order soon as it’s been a week nothing they also told me if I want to return I will loose half of my money of the original price and sending charges it on me if I want them to pick it up it will cost £18…. Ovoid this seller if you don’t want headaches and stress”

Helpful Report

Posted 10 months ago

Good afternoon, I am sorry we have been unable to resolve and figure out what model of trampoline you have. If you are able to give me more information on your trampoline I can assist with advising the replacement net that you may need. If your trampoline is not a JumpKing Trampoline we are unlikely going to have the correct netting for you. Please do send me a photo of your trampoline and I will do what I can to help. As the other order was incorrectly ordered you will need to return this to us or we can collect for a fee. I have refunded you for this order as per our email. Thank you.

Posted 10 months ago

“We ordered a replacement net and poles on the 4th May. Cannot speak to anyone in customer services just goes to voicemail and ask to email. Email response is very slow takes 3 days to get a reply. We have received the poles and still no net!. 2 weeks on and still not received. Not happy with service”

Helpful Report

Posted 10 months ago

“Commandé il y a 15 jours toujours non reçu ! Tres déçue”

Helpful Report

Posted 11 months ago

“Attention arnaque !!! J ai commandé trampoline + bâche et je n'ai reçu qu'un colis de 3kg avec la bâche, les 2 articles avaient le même numéro de suivi et sont noté comme livré, adresse fictive, numéro de téléphone fictif, jamais de réponse à mes mails heureusement j'ai payé via PayPal litige en cours pour récupérer mon argent mais toujours sans réponse du vendeur à ce jour !!”

Helpful Report

Posted 1 year ago

“Good product Instructions not worth the paper they are written on. Customer support non existent”

Helpful Report

Posted 1 year ago

Dear Matthew, I am very sorry to read this. I cannot see that you have called or emailed in regarding a problem with the build. I will call you today to offer help if you still require it. Amanda

Posted 1 year ago

“Ordered replacement parts. Wrong items arrived, answerphone always on, no reply to emails either. Now have a trampoline we can’t use and new spares that don’t fit it. Waste of time and money I’d be happy to edit my review if JumpKing actually get in touch and remedy the situation”

Helpful Report

Posted 1 year ago

Dear Bjorn, I am afraid we do not have any emails from you regarding the order you placed through Jumpking.co.uk, or any phone messages. We are Jumpking.eu. Our phone number is 01473 747792 and email address is customerservice@yjeurope.co.uk. I am sorry your order is not right, we have sent as per the order from Jumpking.co.uk. I will call you today. Amanda Gowland Customer Service Manager

Posted 1 year ago

“Bad customer service if something goes wrong. I ordered trampoline accessory kit for our 8ft Jumpking trampoline and when we assembled the ladder we realised it was useless and way too it's too long. Got in touch with Jumpking and I keep getting ignored. Received one email saying literally: "We cannot collect as the fee for collection is £15.00" but no offer of a refund for a not-fit for purpose product. Terrible.”

Helpful Report

Posted 1 year ago

Dear Mrs. Clark, We will always accept a return if it not suitable. Please do return this to us, we will refund as mentioned in our email. Regards, Amanda Gowland Customer Services Manager

Posted 1 year ago

“Appalling customer service! When things go wrong you should ask to be judged on how you handle the situation not the cause. Order placed, email regarding Tuffnells administration received then no response to emails or phone calls. Two very disappointed children waiting for a very special present. Pick up your phones!”

Helpful Report

Posted 1 year ago

Hi Toni, We apologise for the delay in sending your trampoline. We, like many other companies were only told on Monday that Tuffnell's were going into administration. Our other couriers cannot take these heavy items. We are trying to get another courier to take our freight, this is out top priority. I can see that my colleague has emailed you. I will also call to you to discuss. Kind regards, Amanda Gowland

Posted 1 year ago

“Been trying to reach some one in customer service; the trampoline was delivered incomplete with only 3 of the 4 boxes being delivered. Have emailed and left voice messages no one has hot back. Delivery company requires sender to raise issues!”

Helpful Report

Posted 1 year ago

“Delivery kot received”

Helpful Report

Posted 1 year ago

“I have placed an order for a new net on 17 May and I'm still waiting for update on delivery (2 weeks later).”

Helpful Report

Posted 1 year ago

“Have not yet received the product so cannot comment. We ordered on the 10/05 . Our order number is 1000048212 Please can you look into it Regards”

Helpful Report

Posted 1 year ago

“Quick delivery but unfortunately items missing from delivery - emailed customer service but no response. Hence 1 star!”

Helpful Report

Posted 1 year ago

“Very poor quality, not safe. Doesn’t cover springs. Expensive for a cheap product”

Helpful Report

Posted 1 year ago

Dear Luc, I am very sorry to read your are not happy with the 8ft x 12ft Rectangular Combo Pro Surround Pad. This pad is made specifically for our Jumpking 8ft x 12ft trampoline. I wonder if you may have a different make of trampoline which is causing it not to cover the springs? I have just left a message on your phone. Please do call me to discuss. You can of course return if for a refund it you are not happy with it. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 1 year ago

“Having received the trampoline canopy and tried to put it together which has failed. This has been due to the connectors not being the right ones. I have emailed customer services twice, had no reply at all to try and put this right. The canopy therefore is useless and totally out of pocket. In short, my feedback for other potential buyers is to stay clear and go elsewhere and save your money!”

Helpful Report

Posted 1 year ago

“J’attends que quelqu’un me rappelle car le colis est incomplet je ne peux pas monter mon trempoline…….!!”

Helpful Report

Posted 2 years ago

Je suis désolé que votre commande ne corresponde pas à ce que vous attendez de notre marque. Sachez que notre équipe vous a envoyé une demande d'information par email dès réception de votre problème. Pouvez-vous nous fournir une copie de la "liste des pièces" (du manuel) marquée des pièces manquantes afin que nous puissions vous l'envoyer dans les plus brefs délais ?

Posted 2 years ago

“Still awaiting delivery. One box out of the four seems to have vanished so can’t comment on the quality of the trampoline until it actually arrives!”

Helpful Report

Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,909 reviews