Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling... item delivered was not as described, such poor quality and nothing like what was shown and advertised on their website. I emailed and was asked to provide photographs of the item, which I did by return and have heard nothing since. Being charged £100 for a trampoline mat that quite frankly has not been made to the standard promised is unacceptable and then to receive no communication once the complaint has been raised even worse. I would not recommend this company to anybody. It is a shame as this poor review could have been avoided if somebody had the courtesy to respond to my email... and please don’t use Covid as an excuse, emails can be answered from home.”

Helpful Report

Posted 4 years ago

“Looks like good quality. Very springy and considering in lockdown arrived within a week. One very happy bouncer!”

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Posted 4 years ago

“Please could someone from Jumping contact me directly about my purchase. Robert Victor Bentata”

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Posted 4 years ago

“Purchased trampoline and quality product delivered as expected. But now I need a spare part and the customer service is impossible to contact, they do not answer phone, reply to messages or email. They are clearly happy to take your money but not to provide any after care which is unacceptable for an expensive product which is now unusable.”

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Posted 4 years ago

“Good customer service, quick response via Facebook. Took a while for delivery but to be expected under the current situation.”

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Posted 4 years ago

“As I've read in many of the reviews below. There is simply no customer service whatsoever. I ordered the expensive item WEEKS ago and would expect some updates as to where the trampoline is???????? Ive just googled to check this isn't a scam and that the company exists! I Cant even say I'd rather have my money back as there is just a standard message or email and no personal replies whatsoever. Basically the worst company I have ever had the misfortune to deal with.”

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Posted 4 years ago

“The trampoline arrived within given timescale, well packaged and the delivery driver was friendly and polite.”

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Posted 4 years ago

“Very good material trampoline mat Thank you very much”

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Posted 4 years ago

“Cover ripped when we opened it very flimsy, very hard to put up wouldn’t bother”

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Posted 4 years ago

“The order came the next day! I didnt get next delivery either No problems very easy and straight forward.”

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Posted 4 years ago

“We had problems with our trampoline not being delivered when it should of been and then once it finally arrived there was something missing. I haven’t been able to talk to anyone on the phone and sent 3 messages through the website and had no response! Extremely dissatisfied with the service I have received and wouldn’t recommend!!”

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Posted 4 years ago

“Excellent quick delivery”

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Posted 4 years ago

“Really easy to request”

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Posted 4 years ago

“Very pleased with our purchase. Great quality, quick delivery and very reasonably priced.”

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Posted 4 years ago

“I usually never do this but no one is responding to my emails. Item arrived damaged and no one has contacted me about a replacement or refund.”

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Posted 4 years ago

“I received the wrong size trampoline bed and have been calling and emailing for a week now with no response.”

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Posted 4 years ago

“I still haven’t received my order placed on 4/5 and have emailed several times and no reply. Can’t get through on the telephone number provided”

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Posted 4 years ago

“Understandable delays and responsiveness issues with covid. The customer service team are helpful.”

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Posted 4 years ago

“I ordered and paid for trampoline in March and still not had delivered when I try to contact them no one replies! Frustrating!”

Helpful Report

Posted 4 years ago

“Pre-ordered item, item not yet dispatched, and need to make a change and if not able to make a change to cancel my order. I have left two voicemails and sent 3 emails and still no contact. Would not recommend”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews