Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,899 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 3rd January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy purchase. Good comunicaion received about delivery and received swing in super quick time. Very happy with Jumpking.eu and would recommend to family and friends”

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Posted 2 years ago

“Excellent customer service and delivery!”

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Posted 2 years ago

“I dont normally write reviews but I think this is worth sharing with all potentiual buyers: We got our trampoline back in 2015 (oval 9x13) and since then we've been always very very happy with it, best investment toy/gym equipment ever. We left the trampoline exposed in the garden for almost 2 years during building works, a bit unplanned and yet we were considering getting a new one once finished. So like 7 years after I contacted Jumpking - not expecting much but asked for some spares (mainly to save my husband from rebuilding it) and I have to say customer services were amazing! They recommended exactly what I needed (a few bits and pieces) to give it a new life and it is now looking like as new! Longevity is important in today's world and well done to jumpking to keep it going.”

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Posted 2 years ago

“Good service. Product as described. Excellent shipping and updates provided.”

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Posted 2 years ago

“Although there was some crucial info missing from the website (that John Lewis nets and surrounds are not generic, but are specific to John Lewis trampolines & won't fit others the same size and shape)...which resulted in me having to make a return/exchange, the customer service I received over the phone and via email was absolutely brilliant.”

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Posted 2 years ago

“Less than 24hours delivery, Woah!! Kids were super happy ! Thank you”

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Posted 2 years ago

“Very helpful when I phoned to clarify what items I needed. Delivery was very quick, and items were as described. Thank you”

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Posted 2 years ago

“Post well and fit perfectly. Thank you”

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Posted 2 years ago

“Purchased replacements parts for trampoline following storm Eunice! (one lower enclosure bar and replacement foam poles for all poles) Excellent quality for all items. The trampoline in itself is at least 6 years old but still going strong so relieved to be able to still get replacements parts. I previously replaced the net enclosure 2 years ago also with Jumpking and very pleased with that too. Quick delivery.”

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Posted 2 years ago

“Absolutely excellent service, diligent staff and very quick order turnaround”

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Posted 2 years ago

“I ordered the wrong pole & dont know how to send it back”

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Posted 2 years ago

“Amazing customer service from Amy. Super friendly and helpful. Needed replacement parts after damage from the storm. Used online chat forum and she solved the problem quick.”

Jumpking.eu 5 star review on 21st March 2022

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Posted 2 years ago

“The phone call received to check my order was very helpful as I had infact ordered slightly the wrong replacement poles, not realising that they came in two separate sections. It may therefore be worth making this apparent online so that others do not repeat my mistake. In my case though, thank you very much for verifying and amending my order.”

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Posted 2 years ago

“I ordered the wrong poles and can't seem to get through to customer service to return/ exchange. Which is a shame because the price, dispatch time and delivery were brilliant.”

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Posted 2 years ago

“Great service would recommend great product”

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Posted 2 years ago

“I cannot praise Jumpking enough. I made an error in my order. I rang and spoke to very helpful lady, who quickly resolved my error and replacement poles were received the next day. I will definitely use them again. Thank you so much.”

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Posted 2 years ago

“Needed some replacement frame poles after the trampoline had tested its own ability to bounce. Perfectly described on the site, £12 each and delivered in a couple of days, faultless service”

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Posted 2 years ago

“Our autistic son loves his Jumpking trampoline and after 5 years of service and despite being carried over our neighbours fence by Storm Eunice, the trampoline in a good serviceable state. This would not be possible, if it wasn't for your vast range of spares stock and your extremely helpful sales team in identifying parts (rare springs on my last interaction. Really impressed with the level of support and I'd like to say thank you to your team.”

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Posted 2 years ago

“Easy to order and arrived quickly”

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Posted 2 years ago

“Fantastic tent purchase, what a bargain. Grandchildren love it . Unfortunately tent has gone back up in price , wish I’d bought 2 at the same time !”

Jumpking.eu 5 star review on 24th February 2022

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Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,899 reviews