Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and kids absolutely brilliant trampoline :-)”

Helpful Report

Posted 4 years ago

“Sales experience was great - it arrived quickly and communication on delivery was good. After sales experience has been terrible. We have unfortunately been sent a faulty part wish means we can't put the trampoline together. We have sent 2 emails with no response, nobody is answering the phone, and the answer message refers to an online chat facility that doesn't appear to exist. I do appreciate the difficult circumstances but it's been over a week now and we would have expected some sort of acknowledgement at least.”

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Posted 4 years ago

“Fast delivery and exactly as described.”

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Posted 4 years ago

“Trampoline arrived in record time but we're still waiting for the ladder and pegs which we have paid for and ordered as a single order. No one is replying to email so frankly their customer service is shocking. B disappointed.”

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Posted 4 years ago

“I am still waiting for a reply. I ordered a 14ft net but you delivered a 10ft net. I would like the correct size delivered ASAP please.”

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Posted 4 years ago

“Acknowledging the current Covid-19 situation is creating challenges for everyone, the service from Jumping.eu has been appalling. Our trampoline arrived with an incorrect sized part (see photo) and for 9 days we have been unable to contact anyone to sort out the situation. No-one has replied to our emails, calls go straight to voice mail despite the message stating that someone should be answering from 23 March onwards. The online chat function has also failed. We'll keep trying, either to get our money back or receive the correct part.”

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Posted 4 years ago

“After almost 7 years and several repairs our trampoline net was beyond fixing! I placed my order with Jumpking.eu and it arrived in 2 working days, thankyou jumpking for your great customer service and prompt dispatch of this product”

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Posted 4 years ago

“Really exceptional service and care with a follow up call to ensure I had ordered the correct spare prior to dispatch. Thanks a mil!”

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Posted 4 years ago

“Very good.”

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Posted 4 years ago

“Super fast shipping, great trampoline. Would highly recommend.”

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Posted 4 years ago

“After much head scratching we, Grandfather and Father, eventually succeeded in erecting the Jump King. Feel instructions could be improved, but end result worth the effort.”

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Posted 4 years ago

“Replacement net ordered and arrived within a couple of days. I had ordered additional ties, but got a call to tell me that the replacement net came with ties, and then refunded the money. Great Service! Only challenge was that I couldnt find a video to confirm exactly how to set up for this net (although I followed instinct and a couple of similar brand videos on youtube), and kit is slightly different to the original. Overall - Grate Serbice and these trampolines have served the kids well for years!!”

Helpful Report

Posted 4 years ago

“I ordered a new net online at a reduced price and then found the mat was reduced after my order went through. I phoned jumpking and the lady kindly added it to my order to avoid another PP. Two very happy kids now so thanks.”

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Posted 4 years ago

“No tracking information. I’ve had to find this out myself via Argos. Driver “couldn’t find address” and now the trampoline has been returned to sender. Can’t speak to anyone. Emails not being returned. And I’m £600 out of pocket with two very sad children.”

Helpful Report

Posted 4 years ago

“They say that they resolve queries in under an hour. I have waited four days and still no response to my emails, or website chat. I only need a spare part so I can out up the safety net. Not Happy!”

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Posted 4 years ago

“Ordered My First Trampoline- Purple Princess. Fair price, delivery was quick. Suggested 2 man build but managed to build it alone. My 3 year old is very pleased with her princess trampoline and it is just big enough for our small garden. We still have plenty of room. I would recommend JumpKing and I will use them again in the future if there is a need. DX delivery, very efficient and friendly.”

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Posted 4 years ago

“Fast delivery, well packaged. Net shorter than previous version but otherwise all great.”

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Posted 4 years ago

“My 2 year old grandson absolutely loved his trampoline! It is built to last, sturdy and looks the part. I also purchased the circus tent canopy, great for keeping him safe in the sun! Delivery was fast, arrived within 48 hours. I would highly recommend this product.”

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Posted 4 years ago

“Easy website to use and order from. Very fast delivery.”

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Posted 4 years ago

“Very satisfied with trampoline and service very fast with delivery as needed for my granddaughters birthday and glad to say she loves it thanks jumpking”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews