Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. I ordered parts for trampoline and installation. I was very impressed by the professionalism and support provided by the staff.”

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Posted 7 years ago

“Our bouncy castle was a great price and arrived very quickly as promised, our grandson will have many happy hours on his own bouncy castle!! Thank you.”

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Posted 7 years ago

“Lovely sleeping bag. Grandkid is delighted with it.”

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Posted 7 years ago

“Very pleased with product. Prompt delivery and the Web site is very easy to use.”

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Posted 7 years ago

“Brilliant customer service and great bouncy castle my daughter loves it!! Great quality!”

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Posted 7 years ago

“I was happy with the replacement net and surround. However, I'd ordered a foam casing for one of the 4 supporting posts. When it arrived I was disappointed to see it only covered a half of the post and that I should have ordered 2 foam casings rather than one. That was not clear at all in my order. I would like to receive the missing foam casing. Happy to pay for it but I would be loathe to pay another delivery charge,”

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Posted 7 years ago

Dear Paul, thank you for bringing this to our attention. We will update our website to ensure that on this particular item it will be made more clear. Best Regards, Charlotte.

Posted 7 years ago

“Wonderful customer service, fast delivery, good quality and very good value for the price. Granddaughter loved it Thankyou”

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Posted 7 years ago

“Was a bit skeptical due to low price but actually this is as good as it's rivals around 100 to 130 quid. Kids love it and inflates and deflates very quickly. Fits In my living room and I have a trampoline by jumpking for the last 4 years and it's still going so good company as far as I'm concerned”

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Posted 7 years ago

“The customer service has been second too none. my trampoline bent in the wind. got spares within two days, they looked up my original order with them and sent the correct items. would highly recommend if you want your tramp to last.”

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Posted 7 years ago

“Exactly as described. Good quality product. Instructions easy to read. Everything is as it should be. Kids and I love it.”

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Posted 7 years ago

“Order net and surround, all arrived quickly and perfect to revamp the trampoline. My daughter now refers to it as her 'new' trampoline!”

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Posted 7 years ago

“Very good service 10 out 10”

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Posted 7 years ago

“was damage and missinig part corn,i cant use this gingerbread hause,i am not happy ☹”

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Posted 7 years ago

Dear Asta, I'm sorry to hear that your gingerbread house is damaged. I have responded to your email and we will be sending you a replacement part. Best Regards, Charlotte.

Posted 7 years ago

“Excellent customer service- excellent communication. For the time of year super fast delivery as promised. Would definitely use again”

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Posted 7 years ago

“Great telephone help to make sure I ordered the right spares. Fast delivery in time for Xmas! Happy kids 😁”

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Posted 7 years ago

“Replacement net fitted perfectly, and there were spare ties as well to secure it. Arrived quickly too.”

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Posted 7 years ago

“Excellent service would definitely recommend to my friends and family .”

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Posted 7 years ago

“La qualité n'est plus au rendez-vous. Les montants sont de plus en plus fins. La protection tout autour du tapis de saut: de la vraie m..... . Sans compter les montants pour empêcher une chute hors du trampoline: à mourir de rire ! Et pour monter le trampoline: un bordel ! Je regrette les bons vieux trampolines Jumpking du passé: simples, robustes, pas des pièces de toutes les sortes, faciles à monter et à démonter... Maintenant, c'est le business qui prime on dirait, et pour dire le fond de ma pensée, je regrette mon achat. Sans compter que j'ai besoin de la facture ce jour, soit 6 mois après l'achat: pas moyen d'accéder à mon compte! Bref, on ne m'y reprendra plus !”

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Posted 7 years ago

“Your product and price were fautless but the fact you used the most incompetent delivery company in the UK, Yodel, to deliver your product was a massive negative to me. Ended up driving an hour to collect it from the depot after multiple mistakes from them. Its been a joke.”

Helpful Report

Posted 7 years ago

Dear Kelly, I am very sorry to hear you had such a bad experience with the delivery company. Yodel usually deliver our parcels without any problems. If you do wish to place further orders with us, please call and we will use a different courier to ensure you do not suffer the same inconvenience. Best regards, Amanda

Posted 7 years ago

“Excellent service very good product would highly recommend to friends”

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Posted 7 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews