Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,899 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 3rd January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service and fast delivery”

Helpful Report

Posted 4 years ago

“Excellent service and product! Great quality, easy to build, lots of fun. Our son says “amazing, amazing, amazing!”.”

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Posted 4 years ago

“Needed spare parts for a 5 year old trampoline. Used the online chat service and the representative worked out which model it was and which spares I needed, sending links online to order each item. Very good service and delivery of items within a couple of days.”

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Posted 4 years ago

“The trampoline was great but the instructions are NOT good. I think you seriously need to rewrite the part where you attach the springs. Not only is it critical that use the Spring pull device (which we only found very late in stages - please make advice in using this a lot more prominent) But I’m still completely baffled as to the order of which springs to put in first. It is not clear at all in your notes and this really did make it incredibly hard. We did work it out, eventually but you really need to rewrite.”

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Posted 4 years ago

Dear Andrew, Thank you for taking the time to post a review on the cover, ladder and tie down kit you purchased from us. I am sorry to read that the manual you received was difficult to understand. We are updating all our manuals and these will be available in the New Year. I cannot find an order for a trampoline from you, so I am not sure which 7ft x 10ft Oval model you purchased. Please contact us at customerservice@yjeurope.co.uk if you need further help. Thank you.

Posted 4 years ago

“Excellent service. Good quality product delivered on time.”

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Posted 4 years ago

“Fantastic product and speedy delivery”

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Posted 4 years ago

“Super fast delivery”

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Posted 4 years ago

“Je suis tres satisfait de mon achat chez Jumpking.eu. Service impeccable et sympatique, livraison rapide. Et le trampoline est de tres bonne qualité. Rien a redire, tout a été parfait pour moi.”

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Posted 4 years ago

“Fast delivery. Bought swing for grandsons birthday. So far all good.”

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Posted 4 years ago

“Bought as a Christmas present so not yet put together, but customer service and fast delivery was excellent”

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Posted 4 years ago

“Item was a good fit. However, material very thin and light and thus overpriced.”

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Posted 4 years ago

“First time I have ordered from this company. Order to delivery was very quick. Unfortunately, my daughter was not in, but left a note on the door, as requested, to say please leave with next door neighbour. However, the delivery driver left in the back garden in the rain. Fortunately, it was wrapped in polythene. The item was unpacked and it appears there is no damage. Would have given five stars otherwise.”

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Posted 4 years ago

“Exactly what we wanted and very pleased with our purchase.”

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Posted 4 years ago

“Fabulous service”

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Posted 4 years ago

“Great company, have ordered my trampoline parts from them for at least 8 years and will continue to whenever needed. Delivery is usually takes 5 days or less. Great quality products at great prices. Very friendly service. Have been to the office to pick up parts as well and have to say i love the friendly four legged family members too.🐕🐶 its a thumbs up from me 👍. I have and would recommend”

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Posted 4 years ago

“Fast delivery, great communication and items were packaged very well”

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Posted 4 years ago

“Really quick service”

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Posted 4 years ago

“The instructions are terrible. One section didn't even correspond with the components we had. Also, one of the pieces is missing a slot for a spring and the red plastic cover piece on the ladder is split and broken. Disappointed as it cost a lot and would have expected a lot better. The trampoline itself seems pretty good but overall cannot recommend.”

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Posted 4 years ago

“Good product and service. Unfortunate that you can’t purchase a replacement cover separately. Ours deteriorated but the frame was fine.”

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Posted 4 years ago

“I guess we are all at that point where many of our trampolines are getting old and tatty. Although a slight realisation I can compare our tramp to "trigger's broom" the service from Jumpking was excellent! Firstly...who knows what make/model of tramp they have!? I don't, but thankfully identifying the exact item I needed (top ring) for my specific tramp was easy and hassle free. I bough it....and then the next day it turned up! It fitted and within moments Trigger's broom had had "three new heads and two new handles" and is good to go again! Very satisfied. Thank you!”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,899 reviews