Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service. Very helpful and responded to my email with a call :-) Superb.”

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Posted 7 years ago

“The goods sent are wrong and i emailed but got no reply.”

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Posted 7 years ago

Dear Sir, Further to your conversation with Charlotte yesterday, once you have opened the package and confirmed that we have sent the incorrect pad, we will rectify the matter immediately. Apologies for the 24 hour delay in replying to your original email, we do try and reply much quicker, but it has been a busy time over the sale weekend. We look forward to hearing from you. Amanda.

Posted 7 years ago

“fast delivery , great product ,no hassle . put up to see it as it's a Xmas gift looks amazing :) will be returning for our trampoline in the new year”

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Posted 7 years ago

“Swift delivery and a good product. Fits over the whole base to protect the bed for the winter.”

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Posted 7 years ago

“Quality product and perfect fit. Great delivery will be buying again.”

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Posted 7 years ago

“Bought a Jumking trampoline, which is excellent! Wanted to get a good quality full cover for during the winter. It is as described and fits perfectly. Should keep it in good condition for the warmer months.”

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Posted 7 years ago

“Jumpking as a company were really efficient and I got my delivery when promised, which was fantastic. Unfortunately with the cover we ordered, it is not waterproof which I had hoped for so my son could jump in all weather. Like camping in a tent. Since it's not waterproof, maybe it should have air vents as during winds it almost takes off, we've had to take it down twice in order to prevent it getting damaged. This is all such a pity as my son loves the tent itself. I suggest people look at other options if the reason for purchase was the same as mine.”

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Posted 7 years ago

“Jumpking customer service was top notch - they responded quickly during online chat and sent further info by email. The trampoline bed was delivered quickly. I'd like to suggest some kind of concession for people with Autism Spectrum Conditions - who benefit so much from trampoline use.”

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Posted 7 years ago

“Excellent service... very prompt delivery, would definitely recommend”

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Posted 7 years ago

“Easy to order, speedy delivery, good product”

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Posted 7 years ago

“Top💪👍👌 Thanks for all de fun!! Look foto 2 > just A detail Made by myself”

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Posted 7 years ago

“I was new to this site- I ordered a fire station tent for my grandson but did'nt receive any confirmation. After emailing them to confirm my order was being dealt with, I received an email apologising and confirming. The goods were dispatched the same day - really pleased with the service.”

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Posted 7 years ago

“The playhouse is easy toput up.It is attractive and sturdy.My grandchildren love playing in it.”

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Posted 7 years ago

“Ordered replacement poles easily from the website and they arrived within three days. very good service and would recommend”

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Posted 7 years ago

“the quality of the product was poor....and nothing like the original I purchased with the trampoline. Shame on JumpKing for selling 'replacement' parts which are nothing like the originals.....its not as if it was cheap either!”

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Posted 7 years ago

“Helpful phone support to get replacement net for 3 year old trampoline.”

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Posted 7 years ago

“It is a rip off.”

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Posted 7 years ago

“Love my new trampoline and so does my daughter! The only thing she wanted to come home from her first day at school for. I found it ok to assemble it on my own, though I am sure it would have been quicker with 2 people. The instructions are sometimes not exactly right, but you can work out what to do.”

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Posted 7 years ago

“Amazing service - delivered next day!!!! Highly recommended.”

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Posted 7 years ago

“The Zorb trampoline is a fantastic product, it is very well built and provides value for money. However I have deducted a "star" as the build is problematic and the instructions are poor. The suggested approach to put the netting and poles in place simply does not work. We devised an alternative method which did work effectively and only took 10 minutes.”

Helpful Report

Posted 7 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews