Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,899 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 3rd January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A long delay getting a response after COVID Lockdown, but once picked up, service was excellent.”

Helpful Report

Posted 4 years ago

“A little concerned that a tramp mat Ive paid £80+ for comes delivered as a budget item according to the label on the outside...plus only 4 rows of stitching not 6 as Ive seen on other sites now offering for a similar price. The mat also states it should be used with 6.5 inch springs for a 10ft trampoline (measured to the edge of the frame as advised) which I purchased (elsewhere)...they do not fit but 7" ones do...so not a great experience really”

Helpful Report

Posted 4 years ago

“As described,quick delivery very pleased”

Helpful Report

Posted 4 years ago

“Simple straightforward ordering or part from website - Was careful to remember that we had purchased it at John Lewis as this seems to affect which part will fit. Delivery was very quick next day I think but by courier whereas I would’ve been happy with the slow are cheaper Royal mail had I been given the chance. Overall very satisfied I think they are well-made products.”

Helpful Report

Posted 4 years ago

“It has been really good customer service and quick delivery.”

Helpful Report

Posted 4 years ago

“Was waiting for this kind of padding all my life it seems. Couldn't find it anywhere on internet. Then covid came and so it was. But luckily I saw the advert for Jumpking trampoline padding replacement and it fitted my trampoline perfectly.”

Helpful Report

Posted 4 years ago

“Great trampoline however the cover is a little too small for the oval trampoline”

Helpful Report

Posted 4 years ago

“Top company with great customer service. In short a pleasure to deal with.”

Helpful Report

Posted 4 years ago

“I have been trying for several weeks to make a warranty claim”

Helpful Report

Posted 4 years ago

Dear Mr. Howarth, I am very sorry there was a delay in dealing with your request. We do try to reply promptly but can see this was not the case with your email. I can see you have now purchased parts for your wind damaged trampoline and hope is it back up and running soon. In case of high winds, it is best to drop the net to the bed and put a tie down kit on.

Posted 4 years ago

“I'm trying to return my item as I ordered the wrong thing... and no one is getting back to me about the returns process. No returns instructions were included in my purchased item.”

Helpful Report

Posted 4 years ago

Hi Alice, Thank you for your email of 20.9.20 requesting a return for an item bought in error. I can see that the return was accepted here on 30.9.20 and a refund was given. Please call on 01473 747792 if we can help further.

Posted 4 years ago

“Ordered new enclosure rope fantastic product fast delivery excellent service”

Helpful Report

Posted 4 years ago

“Had an oval trampoline from them at the start of lockdown and delivered quickly all intact. Easy to assemble etc just took a bit of time. Really good quality and sturdy. Just bought a canopy for it as the pigeons love it... canopy good, easy to put together and fit. Great service and quality. Instructions are not that great but ok”

Helpful Report

Posted 4 years ago

“Expensive but decent quality products and excellent service”

Helpful Report

Posted 4 years ago

“Ordered a new trampoline bed online then needed to add an item so rang the office to see if I could add it to the order and the person I spoke to was extremely helpful and sorted out my request no problems. The trampoline is great too. Great quality.”

Helpful Report

Posted 4 years ago

“Wow! what a fantastic trampoline. Excellent company arrived the very next day after ordering.”

Helpful Report

Posted 4 years ago

“Once the items were back in stock the process was quick and easy. Only down side is that contact by phone doesn’t seem possible at the moment, although I acknowledge that this may be due to Covid-19 issues.”

Helpful Report

Posted 4 years ago

“I'm a customer from the United States and could not find a specific part for our Orbounder trampoline. I called Jumpking.eu and talked with a very kind lady who found the exact part I needed and shipped it by airmail. She went above and beyond the call of duty to help me. I would gladly do business with them again. They are a fantastic company!”

Helpful Report

Posted 4 years ago

“It is a great attraction to children of all ages. It seems to feel very steady and solid. The net is a necessity.”

Helpful Report

Posted 4 years ago

“Good communication and fast delivery.”

Helpful Report

Posted 4 years ago

“Excellent communication, well built product, and quick delivery. Good work”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,899 reviews