Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, with delivery timelines as promised. I'd seen the 6x9ft Jumpking trampoline reviewed elsewhere and it generally had very favourable feedback, so I was pretty confident in this purchase. A few people had mentioned parts not fitting, but when you read the instructions it is clear this is down to sections of the frame being held together under tension, so you do have to use some force to slot pieces together. I managed to construct this by myself, though it would certainly be easier with a second person (as recommended). Our children (3 & 5 years old) absolutely love playing on the trampoline, and hopefully we will get many years of use our of it!”

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Posted 4 years ago

“Swing is just what they needed. Thank you”

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Posted 4 years ago

“Absolutely fantastic x delivered in super fast time, only took 2 days from ordering.”

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Posted 4 years ago

“Safety net was great and came in a few days and fits perfect and would order again from this company. Very happy customer 😁👍”

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Posted 4 years ago

“Excellent. Purchase made in the lockdown so just after initial panics that Jumpking managed availability. Delivery communication perfect as we were advised to leave note to driver with or permission and signature. Hubby assembled fine and handle can be easily removed and put back on again with 2 screws. Daughter loves it and I do too. Delighted.”

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Posted 4 years ago

“I ended up returning the trampoline as I underestimated the water table level in my garden and determined an InGround trampoline wouldn't be suitable. Amanda Gowland, Customer Service Manager was very helpful and kind in the handling of the return. I'd definitely buy from JumpKing / YJ Europe again based on the customer service.”

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Posted 4 years ago

“The incorrect jump bed was delivered and the company has ignored my emails and phone calls to try and resolve the problem”

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Posted 4 years ago

“I purchased the 12ft ZorbPOD from Jumping EU on 16th April 2020. I live in Dublin (Ireland) and the trampoline was delivered to my home on 24th April 2020 (only 8 days delivery time during COVID 19 lock down). The trampoline is absolutely fantastic. Very high quality and was easy to put together. It took two of us just under 3 hours (2 people) and the instructions were easy to follow. My kids absolutely love the trampoline and I am extremely happy with the excellent service provided by Jump King EU in making this purchase and subsequent delivery of the trampoline very easy. Thank you.”

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Posted 4 years ago

“Only place I could find the trampoline netting we was after & great price. Delivery was quick enough too. Thanks 👍🏼”

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Posted 4 years ago

“Very impressed with the quality of the product, I was fortunate to get this swing in the sale but I would quite happily pay full price for it, definitely worth the price.”

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Posted 4 years ago

“We ordered a trampoline and were really happy with the product. There was a small tear in the enclosure on opening the product and I sent a photo to jumpking and they sent a replacement net very promptly. Excellent products and customer service.”

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Posted 4 years ago

“I still have not received the product, 13 days after ordering. I have sent two e-mails and left a telephone message but received no response. I know these are difficult times, but I think it is wrong to have taken my money if they are not able to supply.”

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Posted 4 years ago

“Fantastic item amazing price and super quick delivery”

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Posted 4 years ago

“Very disappointed with the delivery and customer service. Whilst the trampoline arrived (eventually), the trampoline cover that we had paid extra for has not. This was over a month ago, and I have been unable to speak to anyone on the phone or get a response by email since, having tried many times. Dreadful and am actually quite shocked. I appreciate it is a difficult time for companies, but their voicemail says to email as they are working from home, and I still can't get any response. They shouldn't take my money if they cannot deliver the product! I'm not sure what to do next”

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Posted 4 years ago

“Great customer service. Very helpful.”

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Posted 4 years ago

“Instructions were awful. Actual product ok but I expected a higher standard from Jump King.”

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Posted 4 years ago

“Great product, great service”

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Posted 4 years ago

“Excellent company - given guidance on the telephone on the best cover for my trampoline & very happy with my purchase. Arrived very quickly.”

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Posted 4 years ago

“Really bad customer service. I ordered this trampoline for my son and it arrived faulty. Have emailed and left telephone messages but no response. Not happy at all and will never use jump king again!”

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Posted 4 years ago

“Great company to deal with. Good delivery times and product good.”

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Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews