Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,889 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 12th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , good advice from customer service and fast efficient delivery”

Helpful Report

Posted 1 year ago

“Absolutely amazing such a quick dispatch and great communication all the way through. The trampoline is the 17ft x 14ft jump pod and the kids love it we have 6 kids with 2 that are gymnasts/cheerleaders so perfect to practice there tumbles on”

Jumpking.eu 5 star review on 8th August 2023

Helpful Report

Posted 1 year ago

“Prompt delivery. Easy to assemble. Looks great and has the WOW factor. Children love it and so do the adults 👍😃”

Helpful Report

Posted 1 year ago

“Absolutely fabulous! Solid as a rock, excellent design, bit fiddly to build but take your time and it's well worth it.”

Helpful Report

Posted 1 year ago

“Excellent price, quick delivery, good communication”

Helpful Report

Posted 1 year ago

“Overall happy, arrived quickly, my little girl loves it. Dissapointed that the handle bar came ripped.”

Helpful Report

Posted 1 year ago

Deary Hayley, Very sorry to see that one of the foams arrived torn on your mini bouncer. We are sending 3 foams out to you under warranty, they should arrive by Saturday. I will email you the tracking details. Amanda

Posted 1 year ago

“I ordered a trampoline costing over £800 For my daughters 9th Birthday , delivery was the end of July . I got a call saying they had 2 of my trampolines in stock but the boxes were damaged, but trampolines we're fine and,did I want one of them as delivery would be the next day ,Thursday 20th of July which was actually my daughters birthday. So I said yes , we started putting it together and Realised there was multiple parts missing....... Got in touch with jumpking and they sent the missing parts out next day delivery which should have been on the Saturday but they never came till the Monday . The Trampoline is brilliant and Customer service lady was 10/10 . Just Don't accept a damaged box as it was very frustrating and took 6 more days till we could actually build it for the birthday girl.”

Helpful Report

Posted 1 year ago

“I bought some spares for an older model trampoline and everything arrived very quickly.”

Helpful Report

Posted 1 year ago

“A great company to deal with, prompt delivery and good communication.”

Jumpking.eu 5 star review on 26th July 2023

Helpful Report

Posted 1 year ago

“Ordered replacement parts for oval trampoline, they came within a week and fitted perfectly.”

Helpful Report

Posted 1 year ago

“Very responsive and helpful. They sorted out my problem very quickly and I had the parts I wanted in no time. Excellent company to work with.”

Helpful Report

Posted 1 year ago

“Excellent parts service and telephone support”

Helpful Report

Posted 1 year ago

“Great trampoline, our granddaughter loves it”

Helpful Report

Posted 1 year ago

“This was originally a lockdown purchase, the best investment we made, without a doubt! The trampoline is still going strong despite three kids & a few foxes taking out all their frustrations on it! Customer service for replacement parts recently (net, enclosure & foams) was impeccable. Highly recommend”

Helpful Report

Posted 1 year ago

“Great service, fast delivery.”

Jumpking.eu 5 star review on 5th July 2023

Helpful Report

Posted 1 year ago

“Always get Brilliant Service. Thanks”

Helpful Report

Posted 1 year ago

“This is the second Jumpking trampoline we've bought (for grandchildren)....both trampolines have been of excellent quality, easy to construct and are giving hours of fun!”

Helpful Report

Posted 1 year ago

“Customer service was great as I have ordered the wrong replacement seat for the ufo swing and they have noticed it and checked with me first before sending out the order. Really grateful for that ! Girls absolutely adore UFO swing ! Instructions in couple places were a bit confusing when putting the swing seat but I managed to work it out.”

Jumpking.eu 5 star review on 30th June 2023

Helpful Report

Posted 1 year ago

“Very helpful when I contacted with a query and called me back when they said they would. Speedy delivery. Well packaged.”

Helpful Report

Posted 1 year ago

“Ordered replacement parts. Wrong items arrived, answerphone always on, no reply to emails either. Now have a trampoline we can’t use and new spares that don’t fit it. Waste of time and money I’d be happy to edit my review if JumpKing actually get in touch and remedy the situation”

Helpful Report

Posted 1 year ago

Dear Bjorn, I am afraid we do not have any emails from you regarding the order you placed through Jumpking.co.uk, or any phone messages. We are Jumpking.eu. Our phone number is 01473 747792 and email address is customerservice@yjeurope.co.uk. I am sorry your order is not right, we have sent as per the order from Jumpking.co.uk. I will call you today. Amanda Gowland Customer Service Manager

Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,889 reviews