Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,899 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 3rd January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service! When things go wrong you should ask to be judged on how you handle the situation not the cause. Order placed, email regarding Tuffnells administration received then no response to emails or phone calls. Two very disappointed children waiting for a very special present. Pick up your phones!”

Helpful Report

Posted 1 year ago

Hi Toni, We apologise for the delay in sending your trampoline. We, like many other companies were only told on Monday that Tuffnell's were going into administration. Our other couriers cannot take these heavy items. We are trying to get another courier to take our freight, this is out top priority. I can see that my colleague has emailed you. I will also call to you to discuss. Kind regards, Amanda Gowland

Posted 1 year ago

“Very prompt delivery, and cheaper buying direct than buying from Amazon.”

Helpful Report

Posted 1 year ago

“I purchased the UFO swing. It's great fun for the kids. Delivery was absolutely atrocious though. Not Jumpking's fault directly but their delivery partner FedEx are awful. Was accused of having received my parcel when infact It had been delivered elsewhere. Took me having to persuade their customer service that I had been contacted by someone over Facebook to tell me that the parcel (with my name and address on it) was with them instead. If it hadn't been for that person's honestly, I would have never known where my parcel was as FedEx were oblivious! Parcel ended up being very late which meant my children were disappointed. Has sadly put me off ordering the trampoline I had planned for my son's birthday.”

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Posted 1 year ago

“Sent an email on website,response was quick ,Very helpful lady good service .”

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Posted 1 year ago

“Great all round to deal with”

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Posted 1 year ago

“Good instructions but does take longer!!”

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Posted 1 year ago

“My first purchase with Jumpking and very impressed with my purchase and fast delivery, Extremely good communication via email with purchase order confirmation and despatch notification.”

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Posted 1 year ago

“So so so impressed the delivery was extremely quick instructions easy to read my girls are loving it everyone comments on the canopy looks like a fairy castle I would HIGHLY RECOMMEND JUMPKING 💕💕💕❤️❤️❤️❤️”

Jumpking.eu 5 star review on 4th June 2023

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Posted 1 year ago

“Excellent company - secure website for ordering and great communication prior to delivery. Excellent courier service used for delivery.”

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Posted 1 year ago

“Been trying to reach some one in customer service; the trampoline was delivered incomplete with only 3 of the 4 boxes being delivered. Have emailed and left voice messages no one has hot back. Delivery company requires sender to raise issues!”

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Posted 1 year ago

“Delivery kot received”

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Posted 1 year ago

“Arrived promptly, and we are very pleased with the trampoline. Relatively easy to assemble. Has kept the kids busy over half term.”

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Posted 1 year ago

“Superb service and great product”

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Posted 1 year ago

“Great service - fast and efficient delivery. Trampoline was easy to assemble and my two girls absolutely love it!!!”

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Posted 1 year ago

“I have placed an order for a new net on 17 May and I'm still waiting for update on delivery (2 weeks later).”

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Posted 1 year ago

“Excellent sturdy and as described , very pleased with our purchase. If being particular there were a couple of Scranton the framework , but this didn’t stop us getting it up as wouldn’t hinder the performance. Out 11 year old gymnastics daughter is thrilled snd can’t keep off it . Worth every penny”

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Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

“It is utterly brilliant! Our granddaughters absolutely love it.”

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Posted 1 year ago

“Bonjour, Bon produit , une notice en francais aurait été appéciée. Livraison rapide.”

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Posted 1 year ago

“Good trampoline, some nice improvements since I bought the last one. However some parts were damaged and despite two emails to customer service I’ve yet to get a reply.”

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Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,899 reviews