Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,899 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 3rd January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 2 play tents. Have only put together one so far which is the dolls small play house. Very happy with the quality of this and the size is perfect. Customer service has also been excellent, answering my queries promptly.”

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Posted 2 years ago

“Great customer service - phoned me as I'd ordered incompatible spare parts for our trampoline. Checked my actual requirements and changed order accordingly saving me time and money...”

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Posted 3 years ago

“Happy customer.”

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Posted 3 years ago

“Easy to order on the website.”

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Posted 3 years ago

“excellent trampoline tent, the price was amazing, many thanks my grandchildren love it”

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Posted 3 years ago

“Purchased the 14ft v 17ft Oval JumpPod with Circus Canopy, Tie Down kit and Cover and Shoe Bag. Easy to order and received some great promotional prices on the accessories with a free ladder included with the trampoline. The trampoline was dispatched quickly. Unfortunately the courier struggled to get the trampoline out of the lorry (which did not have a tail lift) and meant that I had to get the trampoline boxes off the lorry myself. The boxes were delivered in fantastic condition. We had to wait a few weeks for dry weather before assembling the trampoline. You definitely need at least two people to assemble this trampoline. The instructions are easy to follow. It is a challenge putting the springs on and it is vital you follow the order of installing the springs otherwise the springs become extremely difficult to attach (my husband learned the hard way on this!). The netting was also tricky to thread the rods through and click together particularly when you have to attach the two assembled parts of the rods together. The canopy was perhaps the hardest thing to install as you have to lay out the canopy on the ground to make sure you have the right length poles in the right place. The canopy we were initially sent had some faults but Jumpking's customer service was outstanding and they quickly arranged a replacement canopy which was perfect. Although you need to set aside a good 1-2 hours to put this up the trampoline is fantastic quality once assembled. It is absolutely massive and my children love the fact that they have enough room to safely do gymnastic acrobatics/tumbling on it. They also use it as a play den when friends are over. We had some high winds shortly after assembling so took down the canopy. The tie down kit was excellent as the trampoline did not budge. This is a very strudy trampoline. It is very easy to cover/uncover the trampoline base and pads with the waterproof protective cover. Definitely fantastic value for money and would not hesitate to recommend this trampoline.”

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Posted 3 years ago

“Got this for my sons 6th birthday witch is on the 14 February so haven’t opened it yet but delivery was quick”

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Posted 3 years ago

“The trampoline arrived earlier than expected which was great!”

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Posted 3 years ago

“VERY GOOD SERVICE. ARRIVED VERY QUICKLY”

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Posted 3 years ago

“I was resurrecting my trampoline which was very sad indeed, and the team went far and beyond to make sure I have the right equipment to rebuild it”

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Posted 3 years ago

“Fantastic company had a issue with the original item( bug house )contacted the company and the next day they sent a replacement which was fantastic it’s perfect for my autistic son 100% recommend the item and service Thankyou”

Jumpking.eu 5 star review on 20th January 2022

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Posted 3 years ago

“Nice size.would not have paid full price but great for what I paid. A bit of a struggle to erect.”

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Posted 3 years ago

“Fabulous kids loved it”

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Posted 3 years ago

“the tent That I bought has a horrible smell even after I washed it; it still smells awful, like mould”

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Posted 3 years ago

“Ordered & arrived within days for Christmas 👍🏼👍🏼 Only just put up because of the weather ! My grandson who is 2, loves it ! It’s great ! But my son who put it together, not so happy 🤣”

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Posted 3 years ago

“Ordering straightforward. Items instructions on both the trampoline (ordered through John Lewis) and tie down kit are very poor.”

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Posted 3 years ago

“Très beau sac, bien chaud et large. Ma fille est très contente !”

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Posted 3 years ago

“I’ve been sent incorrect item & no repose from customer service just answer machine.”

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Posted 3 years ago

“Excellent trampoline. The first part of the assembly instructions are poor as it seems to assume that you have already joined two pieces together but at no point tells you to do so. Pretty straightforward after that - took two of us a couple of hours to put up. Very happy with it - just never understand why people cant write simple instructions :-)”

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Posted 3 years ago

“Our trampoline blew away in the recent storm so had to purchase spare parts- which we did- online, and got it all wrong. A lovely lady phoned me from jumpking to query the order as she had spotted that the parts wouldn’t match. She pulled up my original order for the trampoline from a few months earlier, and corrected the spares that we needed. Everything arrived a few days later- including a tie down kit as well and the trampoline is now back in business! Fantastic customer service from jumpking- thank you so much.”

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Posted 3 years ago

Jumpking.eu is rated 4.3 based on 1,899 reviews