Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,899 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 3rd January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service fantastic product. Our trampoline was damaged during the storm our fault I called and had 2 replacement parts within days at a little cost.”

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Posted 2 years ago

“Robust well made product with user safety in mind. Our kids and grandkids love it, and it looks good too.”

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Posted 2 years ago

“merci pour l’envoi. délais globalement respectés. le produit a été monté ce jour et je dois dire qu’il semble être de qualité! on verra avec le temps mais ça a l’air d’être du solide. seul bémol: la difficulté à joindre la société.”

Helpful Report

Posted 2 years ago

“All started well enough, my enquiry regarding the size of clamps being answered with a very detailed and helpful email containing requested dimensions. Opted for the large clamps and waited, hoping that my delivery would arrive in time for Saturday. I should add the estimate indicated it would. I believe it was late Thursday that the delivery tracking still showed not dispatched. I called to check the order, eventually getting through. I was advised along the lines of “yeah it hasn’t been processed yet because of a warehouse photoshoot”. Fair enough, the lady then advised she would message them to make sure it went out Friday. Now here is the weird bit, she said to me “one set of large clamps” to which I clarified very clearly that my order was in fact for two sets of clamps. With that agreed I thanked the lady and it was left there. Fast forward to Saturday, surprise surprise one set of clamps arrived. I wondered if there was a link to only the one set arriving and the lady on the phone….I will never know. Bit miffed, I then had to wait until Monday to call in. Spoke to somebody different who despite not being very apologetic did agree and deliver on getting some more sent out straight away. To rub salt into the wound the second set that arrived were , despite being the same size, were slightly different, better quality clamps. In fact, I wish I had received two sets like this. So in summary, not a terrible experience but I wouldn’t say it was good either. It would certainly make me think twice before ordering from Jumpking again.”

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Posted 2 years ago

“My son put it together with no real problems. Its sturdy well made an my 7yr old autistic grandson loves spinning laid down. Swing easily unhooks to put away in bad weather. Lots of fun to be had!”

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Posted 2 years ago

“The website is very easy to navigate, the feedback after ordering is good with the emails. Good tracking info provided to with good delivery service especially with it being easter weekend.”

Jumpking.eu 5 star review on 24th April 2022

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Posted 2 years ago

“Good service, good price for a great quality product. Delivered on time.”

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Posted 2 years ago

“Awesome swing. Good solid structure and a great size. Easy to move around once it’s up. The children love it. Really pleased with my purchase.”

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Posted 2 years ago

“Delighted with service. Item arrived within two days, Jumpking was only place I could get a single replacement pole for trampoline and very reasonably priced”

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Posted 2 years ago

“Jumpking were really helpful when I was trying to figure out what net I needed to buy. The ordering process easy and the new net arrived in a couple of days. Brilliant service - good value too.”

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Posted 2 years ago

“Replacement poles in a day; fantastic”

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Posted 2 years ago

“Excellent. Really happy with the trampoline - bought it for our 5 and 3 year-olds. Perfect size for the two of them to have enough space and also get the right amount of air time. Once we'd got over one assembly hiccup (with some excellent and very friendly communication from Jumpking), it was straightforward to set up.”

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Posted 2 years ago

“The service was quick and easy”

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Posted 2 years ago

“Have just replaced our original 12ft jumpking trampoline for a new one. The original one has given amazing service for about 13 years,( 3 enclosures,1 surround and a few foams being necessary for stringent use during its lifetime).The parts have always been easy to get and good value so had no hesitation in buying from Jumpking again.New one was very easy to erect and a small issue of not ordering enough covers for the foam pipe covers was easily solved.”

Jumpking.eu 5 star review on 18th April 2022

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Posted 2 years ago

“Hi! Purchase was straightforward with helpful info on site but I haven’t received the product yet and don’t seem to have received any order confirmation or updates (have checked junk mail). Please could you help? Many thanks Emily”

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Posted 2 years ago

“Fantastic, great customer service, quick delivery, excellent quality.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Great range of trampolines. Ordered Sunday afternoon and delivered Tuesday! Description of all equipment was comprehensive and seemingly accurate with a good range of photos.”

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Posted 2 years ago

“Part came quickly and I was kept informed on when it was arriving.”

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Posted 2 years ago

“Product seems perfectly fine but not yet fitted. Delivered in 3 days as promised. Got text to say when arriving. Satisfied with service.”

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Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,899 reviews