Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Felt like a lotto win when I seen the trampoline I’d wanted was available.... late delivery (but completely fine with that given the current situation) both boxes appeared to have everything included, put it up only to realise somethings missing and now we can’t attach the safety net. So it’s sat there teasing my 3 & 7 year old with the fact they can’t play on it cause it’s not safe. Like others have said, I’ve made numerous calls with no answer or option to leave an answer message. Emails have also been sent so I’m praying someone will contact us to resolve this issue 😔”

Helpful Report

Posted 4 years ago

“Brilliant son loves his tent canopy. Plus added bonus of protecting tent from bird mess! Quick delivery and good quality. Thank you”

Helpful Report

Posted 4 years ago

“Ordered replacement net and pad. Pad has a hole in it and despite 6 weeks of emailing I have had no reply. There is also no answer to phone calls and no way to Leave a message. Will be seeking a refund.”

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Posted 4 years ago

“Good service, prompt delivery.”

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Posted 4 years ago

“Two products were order but only one item received which was neither of the items ordered! The customer service answer machine doesn't not allow for a message to be left and I am still awaiting an answer to an email sent six days ago notifying about the error and asking for how it will be rectified.”

Helpful Report

Posted 4 years ago

“We bought the UFO swing to keep my 8 year old entertained during the lockdown It’s a brilliant swing and he loves it, very sturdy and well made The only things I would say are it’s not easy to put together required 2 adults and took a lot longer than the 1 hour suggested the basket but takes the longest it’s just so fiddly Definitely need better instructions, the instructions are very basic - even a video of assembly on the website A dispatch email would also have been nice, it says you have to be there to sign for it but we had no idea when it was coming”

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Posted 4 years ago

“Easy to order, fast delivery, nice quality product - very impressed. Not always sure what's coming when you order from websites online, but I will definitely order from them again. Thank you for great service.”

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Posted 4 years ago

“Fast service and always best to buy genuine accessories”

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Posted 4 years ago

“If you are wondering if Jump King is worth the extra spend it really is! No other brand comes close to the quality. With 3 rough boys there is no way i would have considered a cheap trampoline as i would have been worried if it could take the weight or stand the test of time in garden. It took some time to get it put up but worth every minute. I am confident it will be in the garden for years to come. The boys love the zorb feel and the room to do tricks. Worth every single penny. Thank you Jump King for saving our sanity during this tricky time!”

Helpful Report

Posted 4 years ago

“Very fast at taking my order, money and posting the item to me. Appalling at after-sales service though!!! Was sent the wrong Trampoline Mat and have tried calling 4 times to be greeted by answering machine that DOESNT let you leave a message. Have sent 4 emails and had no response... No contact at all. Avoid! Avoid! Avoid!”

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Posted 4 years ago

“Brilliant service, questions answered promptly through their online service. Delivery earlier than expected considering current issues. Ordered jumping 10ft deluxe everything we wanted and so easy to put together. Everyone loves it especially the little one can't get her out of it absolute god send.”

Helpful Report

Posted 4 years ago

“No reply to emails, no way to leave a voicemail... I've been trying to contact you for 8 weeks now. Very poor service as needing replacement parts (again) for a trampoline.”

Helpful Report

Posted 4 years ago

“Really unimpressed! The trampoline arrived in four boxes so assumed we had it all but we have no trampoline base and no net so the trampoline is useless without these parts. Can’t get through on the phone line, just cuts to answer message and then you can’t leave a message and no reply to my email even though it says full service is still operating. I would just like to get the missing parts of the trampoline as it’s more days wasted with my four children not being able to bounce and use up their energy!”

Helpful Report

Posted 4 years ago

“This is my 3rd Jumpking trampoline and I received it about 3 weeks ago. It turned up with 1missing part and damage to the net. I have tried to contact jumpking multiple times via email, helpline and message service and no reply!!! I understand during covid 19 businesses have reduced service’s but if you carrying selling a product you should provide some sort of customer service unfortunately jumpking.eu has not. I feel letdown and frustrated that I have purchased a trampoline and it’s turned up damaged and can not get hold of jumpking customer service To resolve the problem. In future I will shop elsewhere for my products..”

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Posted 4 years ago

“Quality stuff, a new Mat and springs, trampoline is like new”

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Posted 4 years ago

“I received my trampoline over 3 weeks ago now and on erecting it I found one part missing and 3 holes in the net! I have tried to contact the customer services via email and phone, and there online message service multiple times and have had no response!!!! This is my 3rd jumpking trampoline the others have always been strong and good quality, Unfortunately the zero customer service this time round I feel let down and frustrated that I haven’t received service I paid for and I will in future go elsewhere. I do understand covid 19 has effected all businesses but if a company carry’s on selling items they should also provide at least a basic level of customer service unfortunately jumpking has not. I hope this review helps others Luke Boswell”

Helpful Report

Posted 4 years ago

“We love the trampoline however part of the cover is missing it’s foam protection inside. I have tried calling and emailing however have not heard anything back from jumpking YJ Europe who I was told to email for covers. Thanks”

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Posted 4 years ago

“Please contact us re our order. We will write a review once you have resolved our query.”

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Posted 4 years ago

“Great trampoline but difficult to assemble and some of the steps in the instructions aren't clear.”

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Posted 4 years ago

“Amazingly rapid despatch in these Covid 19 times. Quick response when I raised query. Good customer service.”

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Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews