Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,900 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Jump King classic pod trampoline in July 2014. When we took the trampoline down for the winter we noticed that one of the upright poles had a split in it. When we contacted the company we had bought it from they contacted Jump King and advised usnthatbthenpole isn't covered under warranty and suggested we had used inappropriate force against it. The pole is there toehold the net in place and act as a barrier to children falling off of the trampoline and as such should be of a sufficient strength to tak an impact. The trampoline is used by an eleven year old.mi have been toled both both Jump King and the supplier Mad Fun that it is it under warranty and they will not replace the pole. I know have a trampoline which I fear is not safe as I do not feel confident that the other poles will to fail and cause a child to fall onto the ground. Totally unsatisfactory that such an integral part of the product is insufficient for its purpose. I would t recommend this product nor Jump King as they have not taken this matter seriously. Very poor customer service.”

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Posted 9 years ago

“Excellent service and product. Can't fault them. Would definitely recommend and will use again. Many thanks.”

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Posted 9 years ago

“Delivered quickly, fits perfect and feels more sturdy and safer than the original! Fitted to 10ft trampoline bought from Asda 2-3 yrs ago.”

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Posted 9 years ago

“Fantastic”

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Posted 9 years ago

“Efficient service. Trampoline is like new with net and surround though very expensive when you compare to cost of original trampoline!”

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Posted 9 years ago

“Easy to order, arrived on time... no fuss.”

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Posted 9 years ago

“I thought searching for the correct net to fit our 10ft trampoline would be a nightmare but i found this website simple to shop and brilliant prices :) Delivery was fast and even without instructions assembly of the new net was easy! My children are chuffed to bits :)”

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Posted 9 years ago

“Extortionately priced net (£50). Whole trampoline and net only cost £99 when new.”

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Posted 9 years ago

“Just what we have been looking for, fitted fab to our trampoline. Fast delivery.”

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Posted 9 years ago

“14 Foot Trampoline delivered the day after my order. Took 5 hours to construct but would have been quicker with two people. Grandkids love it. Excellent purchase.”

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Posted 9 years ago

“excellent customer service. an item was missing from my order and when i notified them it was sent out the same day on a saturday delivery, very impressed”

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Posted 9 years ago

“Excellent quality trampoline - bought at Asda for a great price. We found there was a slight flaw in the trampoline bed so I contacted the company and they asked me to email a scanned copy of the receipt with a photo of the flaw and they sent me a replacement trampoline bed straight away. Great customer service and great product - strong and durable!”

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Posted 9 years ago

“Excellent service and quick no fuss delivery . Trampoline is of very good quality and looks the business, assembly is pretty straight forward as long as you follow the guide closely . Would recommed this company and product”

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Posted 9 years ago

“Prompt, professional, personal and courteous service.”

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Posted 9 years ago

“Excellent service and quick delivery”

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Posted 9 years ago

“Very pleased with product, fitted well”

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Posted 9 years ago

“I really was amazed at the service I received and quality of the trampoline. Having place my order in the evening, I received a call the next morning organising delivery for the following day. Even when there was a slight mix up with one of the products received, I got great and very prompt service to resolve it the next day. And as for the trampoline, my girls (2 and 3.5 years) are delighted. It's sturdy, safe and super bouncy! Thank you, Anna”

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Posted 9 years ago

“very helpful customer service staff. all parcels arrived and all items as described.”

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Posted 9 years ago

“The only and big let down is the cost of delivery in comparison to the cost of the net. Net £40.00, delivery £9.00 equates to a 22.5% oncost.”

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Posted 9 years ago

“Easy to use, order and fast service thanks.”

Helpful Report

Posted 9 years ago

Jumpking.eu is rated 4.3 based on 1,900 reviews